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How I can view account balances

After you log in Citibank Online, My Home page is automatically uploaded for you. On this page you are able to view all accounts that you have opened in Citibank:
  • CURRENT ACCOUNTS: on deposit on your account.
  • SAVINGS ACCOUNTS: on deposit on your account.
  • INVVESTMENT ACCOUNTS: mutual funds and time deposits amount invested.
  • LOANS: payoff amount for your loan or credit line.
  • CREDIT CARDS: available now and credit used amount for your credit card.
To view details of any account you can click on its number. Or you can click on Account Info tab on the top navigation menu and select Account Details and Activity.



How I can view account activity

Please note that account activity is not available for all types of investment account and for all types of loan accounts.

To view account activity you can click on the account number on the Balance Summary page or on the My Home page. You can also go to Account Details and Activity and select account you need to view details of in the drop down menu.

In this menu you can see the activity for your account for 90 days. For this purpose you need to click on retrieve more activity link.



How I can view my statement and subscribe for E-Statement

To view your statement you should click on View statement in Account Info menu. You can also print out this statement and save it on your computer.

If you want to view statement for your banking accounts you should select Banking statement option. If you want to view statement for your credit card please select your credit card number in drop down menu.

Please note that statement is uploading in PDF (Acrobat Reader) format. In order to view statement you should have Acrobat reader installed on your computer (version 5 or higher). You can download this program form www.adobe.com for free.

E-Statement subscription means that you will receive notification your e-mail after statement is uploaded in Citibank Online. To subscribe for this service you should click on E-Statement Enrollment and input e-mail address you would like to receive notification on. If you want to change subscription details or cancel it you should select See, Change, Cancel E-Statement Enrollment menu.



How I can download account activity on my computer

For this purpose please use Download account activity option in Account Info menu. You should input time period, select accounts and indicate format of file (Quicken, Microsoft Money or Comma Separated Value). If you do not have special programs installed on your PC (Microsoft Money or Quicken), please select CSV format (text file with comma). After saving file in this format on your PC, you can easily open it with help of Microsoft Excel. For downloading account activity please follow instruction of your screen.



How I can add a beneficiary

In order to transfer funds from your account to another person in Citibank, outside Citibank in rubles, or to make a payment you need to first add this payee in your Payee list. To do this, please click on Add payee option in Transfers and Payments menu. After that you need to select payee type and input required details.


Add payee Another beneficiary in Citibank

  • go to Citibank Online using your User ID and Password
  • in "Transfers and Payments" menu select "Add Payee" sub-menu
  • select "Another beneficiary in Citibank" in Payee Type field
  • input Beneficiary name and 20-digit beneficiary account number
  • input payment details and press "Next" button
  • the system will generate and send a 6-digit passcode to your mobile phone (stored in our systems)
  • input the passcode in the special field on the screen, confirm and the payee will be added ACTIVE. You can make a transfer through Citibank Online, Citi Mobile or Automatic Phone Banking system IVR immediately


Add payee Another beneficiary in Russia

  • go to Citibank Online using your User ID and Password
  • in "Transfers and Payments" menu select "Add Payee" sub-menu
  • select "Another beneficiary in Russia" in Payee Type field
  • input Beneficiary name (Important! Please input full name of beneficiary, especially if it is company name)
  • input 20-digit beneficiary account number and BIC number (banking identification code)
  • input INN Note! If the beneficiary is a legal entity it is obligatory to indicate INN/TIN (Taxpayer Identification Number). If you specify an incorrect INN/TIN, the transfer mightn't be credited to the recipient account
  • If the beneficiary is a person it is not obligatory to indicate INN/TIN, you can write in this field "NO" instead
  • input details of payment and press "Next" button
  • the system will generate and send a 6-digit passcode to your mobile phone (stored in our systems)
  • input the passcode in the special field on the screen, confirm and the payee will be added ACTIVE. You can make a transfer through Citibank Online, Citi Mobile or Automatic Phone Banking system IVR immediately


Add payee Bill payment

  • go to Citibank Online using your User ID and Password
  • in "Transfers and Payments" menu select "Add Payee" sub-menu
  • select "Bill payment" in Payee Type field
  • click the "Merchant Search" link, select merchant category and press "Find"
  • select Payee from the list
  • enter the necessary details and press "Next" button
  • the system will generate and send a 6-digit passcode to your mobile phone (stored in our systems)
  • input the passcode in the special field on the screen, confirm and the payee will be added ACTIVE. You can pay bills through Citibank Online, Citi Mobile or Automatic Phone Banking system IVR immediately.




How I can make a transfer between my accounts

In order to perform transfer between own accounts, click on Transfers and Payments menu and select Transfers between own accounts in drop down menu. After that select account to which you would like to transfer funds. Then select account from which you would like to make this transfer.

Important! Please note that at first you indicate the beneficiary account TO WHAT account. After this you indicate remitter account FROM WHAT account you want to debit funds.

Input the sum of the transaction. If you are performing transaction with currency exchange you can choose what sum to input: amount to be credited or to be debited.

Please check that all details of this transfer are correct. To confirm transaction please input your password, using virtual keyboard.



How I can make a transfer to Citibank customer

In order to perform transfer to Citibank customer, click on Transfers and Payments menu and select Make an External transfer in drop down menu.

After that please select the beneficiary from second drop down menu. In third step you will select account from what you want to make a transfer. If you have not added this beneficiary, use link add payee (please click to view the instruction). In the forth step indicate amount of the transaction.

For confirmation please input your password.



How I can make a transfer to another bank in Russia

In order to perform transfer to another bank in Russia, click on Transfers and Payments menu and select Make an External transfer in drop down menu.

After that please select the beneficiary from second drop down menu. In third step you will select account from what you want to make a transfer. If you have not added this beneficiary, use link add payee (please click to view the instruction). In the forth step indicate amount of the transaction.

For confirmation please input your password.

You can also make this transfer online, with future date or set a schedule for this transfer ( once in month, in 3 months, once a year). You will be able all details for the future dated payment when you will set up them. Please note the amount of the future date transfer (one-time) will be included in your daily limit for Citibank.

Please note that you will not be able to perform transfers to corporate Citibank customers and tax payments in Citibank Online. Please call Citiphone to perform those transactions.

How I can make Foreign Currency transfer in Russia and outside Russia

In order to perform transfer to another bank in Russia, click on Transfers and Payments menu and click on Foreign Currency Transfer option. Please fill in all fields that are marked with *.

Important! Some transfers should comply with Currency Control laws of Russia Federation. Those transfers can be processed only after you have provided documents that are required in order to perform this transfer. If those documents are requires the representative if Citibank will contact you.



How I can pay bills (MTS, Beeline, Megaphone, Rostelecom, MGTS)




MTS, Beeline, Megaphone


In order to perform bill payment, click on Transfers and Payments menu and select Make a payment in drop down menu. After that please select the beneficiary from second drop down menu. In third step you will select account from what you want to make a transfer. If you have not added this beneficiary, use link add payee (please click to view the instruction). In the forth step indicate amount of the transaction.

For confirmation please input your password.




Rostelecom


In order to perform Rostelcom bill payment, click on Transfers and Payments menu and select Make a payment in drop down menu. After that please select the Rostelecom beneficiary from second drop down menu. In third step you will select account from what you want to make a transfer.

You will have to input the sum of the payment indicated in your bill, 6-digit bill number, 3-digit presentation number, and 2-digit control key. You can find this information in the top right corner in your Rostelecom bill (. )

To confirm the transaction you will need to input your password.




MGTS - Users payment

In order to perform MGTS - Users payment bill payment, click on Transfers and Payments menu and select Make a payment in drop down menu.After that please select the MGTS SUB ( .) beneficiary from second drop down menu. In third step you will select account from what you want to make a transfer. You will have to input the sum of the payment and click on NEXT button.

To confirm the transaction you will need to input your password.




MGTS - paid information services ()

In order to perform MGTS - Users payment bill payment, click on Transfers and Payments menu and select Make a payment in drop down menu. After that please select the MGTS INQ ( .) beneficiary from second drop down menu. In third step you will select account from what you want to make a transfer. For the payment itself you will need to input the sum of the payment indicated in your bill, 10-digit bill number, and bill date in the following format DD/MM/YYYY. Example: 09/02/2006. You also can use pop up calendar window for date inputting.




MGTS - one-time service

n order to perform MGTS - one-time service bill payment, click on Transfers and Payments menu and select Make a payment in drop down menu. After that please select the MGTS MISC ( .) beneficiary from second drop down menu. In third step you will select account from what you want to make a transfer. For the payment itself you will need to input the sum of the payment indicated in your bill, 10-digit bill number, and bill date in the following format DD/MM/YYYY. Example: 09/02/2006. You also can use pop up calendar window for date inputting.

Important! If you are getting an error message while you are performing a transfer, please check the details that you inputting.



How to use Scheduled Transactions

This type of transfer is available for transfers in RUR in another bank.

It is very easy to set up this type of transfer! In order to set up scheduled transfer to another bank in Russia, click on Transfers and Payments menu and select Make an External transfer in drop down menu.

After that please select the beneficiary from second drop down menu. In third step you will select account from what you want to make a transfer. If you have not added this beneficiary, use link add payee (please click here to view the instruction). In the forth step, click on link set schedule for this transfer.

After new page is uploaded please input the amount of transfer, input first date of transfer, select the frequency of transaction form drop down list, input the last date of transfer or select until cancelled. After that click on NEXT button and transfer confirmation page will be uploaded. To change any details you can go back to previous page by clicking on BACK button. To confirm the transaction you will need to input your password.

To view the details of the scheduled transaction you can click on Scheduled Transactions option in Transfers and Payments menu. To change or to delete scheduled transfer, you should click on it and press corresponding button.



How to set up automatic credit card payment

This service is available for credit card customers who have opened banking accounts in Citibank (Citione, Citigold, Citibank Account).

In order to set up automatic credit card payment, click on Transfers and Payments menu and select Set up credit card payment option. After page is uploaded please select Ruble banking account form which you would like to make a payment. Select instruction for payment: minimum due (minimum due amount on your last credit card statement) or full due (the credit card statement balance).

The amount will be debited from the account you have selected on the last payment date.

Important! You should have enough funds on your banking account prior one day to payment.

If you want to change the details of automatic credit card payment or cancel it, you should click on Transfers and Payments menu and select See, change, cancel credit card payment option.



How I can book EPP

To book EPP, you should select Book EPP option in Transfers and Payments menu. The following information should be indicated:
  • Transaction date (when you have performed this purchase).
  • Merchant (the name of the shop where the purchase was performed).
  • Amount.
  • Tenor (you select it from drop down list).
Please review the disclaimer below. Make sure that the conditions that you have provided for purchase booking comply with all conditions. After you have filled in all information click on NEXT button.

On the next page you will see all details of your request, if you want to change them click on BACK button. If you want to proceed, click on SEND THIS REQUEST.

In 2 business days, EPP will be booked for that particular purchase.



How I can open Time Deposit

To open Time Deposit please go to Investment menu. You will need to select the currency of the deposit, you would like to book, by clicking on it. On the next page select tenor, input the amount, and select account the sum needs to be debited from. Click on NEXT button.

On next page you will need to select account to which funds will automatically credited after Time Deposit term will expire.

To confirm time Deposit booking please input your password.



How I can see mutual funds account details

To view account details you can click on "Account details and Activity" option in Account Info" menu and select the investment account from drop down list.



How I can subscribe to Citibank Alerting service

The service allows you to receive instantaneous notifications of the transactions made with your cards and accounts by SMS and E-mail.

To activate the service, please go to My Alerts page. Input your E-mail address and your mobile phone number and click Next button.

If you have banking or credit card you will see confirmation enrolment page with the list of Alerts.

If you have banking and credit cards you will see the list of cards to be enrolled to CitiAlert. Please choose one of cards or both and press "Next". After that you will see confirmation enrolment page with the list of Alerts.

Important! This service is a subject for charging, for more information please go to www.citibank.ru





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How I can cancel Citibank Alerting service subscription

To change your Citibank Alerting service subscription profile please click on Edit Alerts link. Then remove the flags from the Alert types you want to cancel.

After that please remove flag I want Alerts Delivery Service and click on "Next" button.

Important! You will not be unsubscribed if you just remove the I want Alerts Delivery Service flag.



How I can change ATM PIN

Click on "Services" menu and select "change ATM PIN" option. Using virtual keyboard input your current ATM PIN, new PIN and re-enter new PIN. After that click on "CHANGE PIN" button.

Important! If you enter your current PIN not correct, system will not log you out, and you will have to re-login again.



How I can change User Name and Password

Select "Change Username" or "Change Password" on the left navigation menu. Follow all instructions on the page.



How I can find out foreign currency rates

Click on "Services" menu and select "Foreign Currency Rates" option.



How I can find out current interest rates

Click on "Services" menu and select "Interest Rates" option.



How I can order a statement

Click on "Services" menu and select "Order Statement" option. Select time period and click on "Next" button.

Your statement will be ready in 5 days.



How I can use Write to us

You can use this option to send messages to Citibank. Click on "Services" menu and select "Write to us" option. If you have new message from Citibank, the envelope sign in the top right corner will be flashing. For reading new message, you can click on this envelope, or you can use "Read New Messages" option in "Services" menu. You can also save those messages, by clicking on "SAVE" button. After that you will be able to view them by clicking on "Read saved messages " option in "Services" menu.

The following types of messages are available for you:

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Banking Related Messages

  • ATM Related Issues
  • Account Holder - Card Replacement
  • Change of Mailing Address
  • CitiGold Account
  • Account Holder - Deposit/Withdrawal Inquiry
  • Document Copy Request
  • Funds Transfer Inquiry
  • Letter Request
  • Marketing Information/Promotions
  • Open Savings Account
  • Other Service Related Requests/Issues request
  • Statement Related Issues
  • Time Deposit Related Inquiry
  • Book Mutual Funds


Credit Card Related Messages

  • Credit Cards - Card Replacement
  • Change of Home Address
  • Change of Office Address
  • Credit Cards - Credit Limit Increase
  • Credit Cards - Credit Limit Decrease
  • Credit Cards - Payment related inquiry
  • Credit Cards - Request for reversal of charges


What is Link\Unlink card option

If you do not want to create two profiles for your banking and credit card, you can link one card to the Username that had been already created by you. Next time you log in Citibank Online you will have drop down screen with card selection with which you can log in.

For linking your card click on "Link Card" option on the left navigation menu. Input card number you want to link and it's PIN.

If you need to unlink your card, click on "Unlink Card" option on the left navigation menu. Select the card from the drop down menu and press "YES".

Important! We recommend you to use your banking card to register in the system and after that link your credit card to the created Username.


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