Frequently Asked Questions

Please find the answers to a series of frequently asked questions (FAQ) we get from our customers. We hope that you will find this information useful.

You may find below links to special FAQs on the following subjects:

• Citibank Online FAQ
• Electronic Statement FAQ
• Personal Loans FAQ

If you are not our customer yet, please scroll down to find some basic questions and answers on our main products:

• How to become a customer of ZAO Citibank Russia?
• What kind of account can be opened?
• Can I operate accounts in foreign currency?
• Can I have a plastic card issued by ZAO Citibank Russia?
• Can an account with another Citibank location be opened through ZAO Citibank Russia?
• Does ZAO Citibank Russia make transaction with non-customers?
• Can a foreign Citibank branch account holder do any transaction with ZAO Citibank Russia?
• What additional value I get by signing for Citibank banking service?
• What are Citibank opening hours?
• Who should I contact for enquiries about my account?
• Can I make outgoing funds transfers from my account?
• Can I place a Time Deposit?
• How can I activate my accounts?

If you are looking for our Branch or ATM location, you can simply find it by clicking Branches/ATMs.

For more information, you always can contact our CitiPhone representative by number

To apply for ZAO Citibank Banking Services you need to supply the following documents:

Employees of companies should provide:

1. Filled out Application form (which you can print from Application forms section);
2. Copy of passport (RF passport for RF citizens.) plus copy of Russian visa for non-residents;
3. Photo 3x4 cm, if you wish us to place your picture and signature on the front of your card (available only for CitiOne and CitiGold*);
4. "Individual Income tax" form** No.2 from your employer’s HR department for at least previous 3 months.
   
   

   *	NDFL #2 form from your employer's HR department for at least previous 3 months according Russian Federation legislation is required if applying for CitiGold package.
   **	These documents are optional for residents of the Russian Federation.

Self-employed individuals should provide:

1. Filled out Application form (which you can print from Application forms section);
2. Copy of passport (RF passport for RF citizens.) plus copy of Russian visa for non-residents;
3. Photo 3x4 cm, if you wish us to place your picture and signature on the front of your card (available only for CitiOne and CitiGold*);
4. Copy of Tax declaration for the last year;
5. Registration certificate of entrepreneur.
   
   

   *	NDFL #2 form from your employer's HR department for at least previous 3 months according Russian Federation legislation is required if applying for CitiGold package.

All documents in foreign language must be accompanied by Russian language notarized translation (or copy of translation).

ZAO Citibank reserves the right to ask for any additional documents at any time.

Citibank Moscow doesn't offer just accounts, we offer you a package of services. All details for each package you can find in CitiOne or CitiGold sites.

Currently all packages of services offer you a possibility to open current accounts in EURO, US dollars and Russian rubles. You have to remember that all foreign currency operations are subject to currency control regulations.

Yes you can, but you have to remember Citibank Moscow doesn't offer just card, we offer you a package of services. All details for each package you can find in CitiOne or CitiGold sites.

For more information about Citibank plastic cards see "Plastic cards" page on our site.

No, but our CitiPhone representative would be pleased to provide you with the relevant information.

No, generally speaking Citibank Russia only makes transaction with accounts holders.

No, but CitiPhone representative is ready to give more information.

Citibank card holders receive special treatment at leading merchant networks, discount programs with different merchant partners - please refer to our Citibank Online.

Please visit Branches and ATM's page to get detailed information about Citibank opening hours. All our ATMs and CitiPhone are available 24hr a day, seven days a week.

For account balances & transaction details: Use our electronic banking system Citibank Online which gives you real-time access to your account information. Other enquiries: Please contact our CitiPhone

Yes, you can make it in Rubles, EURO and US Dollars. The best way to do it is to use our electronic banking system Citibank Online.

Yes, you can do it. For more details about Deposits please refer to Time Deposit section of our site. The best way to do it is to use our electronic banking system Citibank Online.

While account status is inactive you are unable to use it in ATM's, make purchase if it is your primary account, do any transactions in Citibank Online or IVR. To activate any of your account you may visit our branch or call 24-hour Citiphone Banking at: