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Security



Your security is very important to us

Dear Customer,

Recently, consumers have reported receiving fraudulent emails that appear to be from Citibank, but which are, in fact, sent by imposters. Fraudulent emails typically include attachments, request personal information or both. The fraudulent email may provide a web link that connects to a Citibank look-alike site.

When such emails are sent in our name, Citibank works aggressively with law enforcement agencies to investigate them. We kindly would like to remind you that Citibank does not ask customers to provide sensitive information in this way. You should not reply to such emails.

Be very suspicious of any business or person who asks for your password, social security number, or other highly sensitive information. If you have responded to one of the emails giving personal information, please contact Citibank customer service as soon as possible on (7-495) 775-7575. These may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or jumping to a fraudulent website and disclosing sensitive information.

Some Simple Steps You Can Take To Ensure Your Security:

We want your online experience to be enjoyable and worry free. Banking online can be very convenient and secure if you take a few simple precautions. Here are a few suggestions to help you have a secure online banking experience.

  • If you suspect a website is not what it purports to be, leave the site. DO NOT follow any of the instructions it may present you.

  • If you believe that someone is trying to commit fraud by pretending to be Citibank, please contact us immediately. We NEVER ask your personal information, card number and PIN through e-mail.

  • Ask yourself if the information you are asked to provide makes sense for the activity you are engaged in. For example, an online auction site should not ask for your driver's license number or the PIN for your credit card. If a site or e-mail asks for information that doesn’t feel right, DO NOT respond.


Security Updates: