Your security

3D Secure — Your Safe Online Shopping

Thanks to the 3D secure system’s launching, You can shop in the Internet using you Bank card and your Credit card usage became more safety.

• Safe:
  Your card is protected by a one-time password available to you and you alone and good for one purchase only. Your money is in the hands of none other than yourself!
• Simple:
  No need for registration — pressing one button at the time of purchase is all it takes to activate 3D Secure.
• Convenient:
  No need to remember your password. A one-time password will be texted to you each time you make a purchase at a participating online merchant.

3D Secure is a unique technology behind the global programs MasterCard® SecureCode™ and Verified by Visa designed to ensure safe online shopping.

To identify participating merchants, look for the logos

MasterCard® SecureCode™	or	Verified by Visa

At the time of your first purchase at a participating online merchant, you will be prompted to activate 3D Secure for your Citibank debit or credit card.

Once 3D Secure has been activated, you will automatically be prompted to enter your password each time you make a purchase at participating online merchants. The password, which is a one-time password only good for one purchase, will be texted to the mobile phone number that you have given us. Your payment will be authorized upon successful entry of the password. Only you can use your card.

You must promptly notify us of any change in your mobile phone number by doing any of the following:

• Use the Write To Us page in Citibank Online.
• Call CitiPhone:
  
  +7 (495) 775-75-75in Moscow,
  +7 (812) 336-75-75 in St.-Petersburg,
    8 (800) 700-38-38in other Russia cities.
• Visit any Citibank branch.

• What is 3D Secure?
  
  3D Secure stands for Three Domain Secure – a unique technology behind the global programs MasterCard® SecureCode™ and Verified by Visa designed to ensure safe online shopping by further a uthentication of the customer ’s identity.
  
  
• How do I sign up for 3D Secure?
  
  You will be prompted to activate 3D Secure for your Citibank card at the time of your first purchase at a participating online merchant.
  
  
• How will 3D Secure protect me from card fraud?
  
  To authorize a purchase, you will need to enter a one-time password good for one purchase only. The password will be known to you alone as it will be texted to the mobile phone number that you have given us.
  
  
• How does 3D Secure work?
  
  At the time of your first purchase at a participating online merchant, you will be prompted to activate 3D Secure for your Citibank debit or credit card. Once 3D Secure has been activated, you will automatically be prompted to enter your password each time you make a purchase at participating online merchants. The password, which is a one-time password only good for one purchase, will be texted to the mobile phone number that you have given us. Your payment will be authorized upon successful entry of the password.
  
  
• Can I refuse the 3D Secure service?
  
  This service is compulsory for Citibank customers and your purchase may not be completed without its activation.
  
  
• What do I do if I have not received a text message with the password?
  
  If you have not received the text message with the password, you need to:

  • Make sure that:
  1. You have provided Citibank with your mobile phone number.
     For your convenience, the password entry page shows the last four digits of the phone number you provided to us, and you can check if it is still valid.
  2. You mobile phone is switched on and in service.
  3. SIM-card memory space is enough for SMS receiving. Delete old SMS if required.
  4. Account is not blocked, tariff doesn’t prohibit SMS receiving and roaming is on in case you are out of domestic network.
  
  
  • Use the "Send Password Again" link on the password entry page

  
  
  If after doing this you still do not get your password, please call CitiPhone.
  
  
• What do I do if the password is blocked?
  
  Since your one-time password is only good for one purchase, you will need to reorder the items you want. You will receive a new one-time password and will be able to successfully complete the purchase process.
  
  
• What do I do if I am going to make a purchase at an online store displaying the MasterCard®SecureCode™ / Verified by Visa logo?
  
  Please make sure that:
  
  

  • Your card is active and the amount on the card is enough to cover your purchases;
  • You have provided Citibank with your mobile phone number;
  • The online store really is a MasterCard®SecureCode™ / Verified by Visa participating merchant;
  • Your browser does not block pop-up windows, and change pop-up blocker settings if necessary.

  
  
  
• Can I make purchases at online stores other than MasterCard®SecureCode™ / Verified by Visa participating merchants?
  
  Yes, you can but your transaction will not have the added protection of 3D Secure.
  
  
• What online stores are MasterCard®SecureCode™ / Verified by Visa participating merchants?
  
  The number of participating merchants is growing exponentially every day.
  To identify participating merchants, look for the MasterCard® SecureCode™ / Verified by Visa logo.