News

June 25, 2010
Moscow

Citibank Wins Consumer Rights Award in Banking Services Category

ZAO Citibank has won a Consumer Rights 2010 award in the banking services category. The awards were organized by the Federal Service for Supervision of Consumer Rights Protection and Human Welfare and the Social Programs and Projects Foundation. The winners were chosen by a special jury and popular vote and announced on June 15, 2010.

Amit Sah, Consumer Business Head at ZAO Citibank said, "We would like to thank our customers for the trust they have shown in us. Client focus should be a priority for any responsible company and we are no exception. This award is very important for us as it reflects the progress we have made and recognizes the efforts to improve service delivery to our valued customers. I'm sure that our focussed strategy and high service quality will make every single interaction an exceptional experience for our customers."

The awards were held for the first time this year with the support of the Ministry of Industry and Trade, the Federal Agency of Print and Mass Communications, small and medium-sized businesses organization OPORA Rossii, the Russian Chamber of Trade and Commerce, news agency RIA Novosti, and the Russian Consumers Union.

The awards were presented by Oleg Prusakov, head of the Department for Consumer Rights Protection at the Federal Service for Supervision of Consumer Rights Protection and Human Welfare and Valery Levchenko, deputy editor-in-chief of RIA Novosti, along with other members of the jury.

Citi, the leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. Through Citicorp and Citi Holdings, Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com

ZAO Citibank, a full subsidiary of Citi in Russia, has been operating since 1993 when it became one of the first banks with foreign capital to enter the Russian market. It was the first out of three current subsidiaries of Citibank in CIS. Citibank has since grown its business to be among the country's largest banks offering a full range of products and services to corporate and consumer customers. At present, the Bank has over 3,000 employees; its distribution network includes retail branches, 350 ATMs and representative offices in largest cities in Russia, Ukraine, and Kazakhstan.