Citibank Alerting Service

Stay tuned to your accounts with Citibank Alerting Service!

• How much do I need to pay for Citibank Alerting Service?
  
  The fee for Citibank Alerting Service is 65 RUB per month, regardless the number of messages you are getting. Subscription on this service is treated separately for your banking and credit card alerts.
• I have canceled Citialert subscription, but I am still being charged for it.
  
  If you had canceled Citialert subscription by yourself, using Citibank Online, please check, that you have removed all flags from messages types (left side), then you pressed on “Next” button. Flag “I want Alert Delivery Service” controls only the message generation and delivery, but not the subscription status.
  
  If you had canceled this service through Citiphone, please let us know about it – the CitiPhone operator will confirm your subscription status.
  
  Step by step instruction "How to unsubscribe from Citibank Alerting Service"

• Can I be subscribed for this service only with my debit or with my credit cards?
  
  Yes, absolutely. On order to do this, please sign on to Citibank Online, click on “My Alerts” menu and click on “Edit Account Alerts” link. Please select only those messages that apply for only banking or only credit card. Please do not forget to save your changes by pressing on “Next” button.
• How I can cancel subscription
  
  You can cancel subscription by yourself, using Citibank Online.
  Step by step instruction "How to unsubscribe from Citibank Alerting Service"
• I have canceled subscription, but I am still receiving messages
  
  Please log in to Citibank Online, and check subscription status. To get more information click here.
• I have subscribed for this service by myself, but messages not coming
  
  Please check whether you have selected all messages types (flags on the left side of the page).
• What time it takes to receive messages after subscription
  
  You will start receiving messages in 2 business days.

• My SMS messages are delayed. Why?
  
  High utilization of mobile operators sms centers can cause the sms delays. Also you could be out of coverage area.
  
  Please also check that your sms inbox is not full, or that you have funds on your phone account. (depends on mobile operator and tariff).
• I am not getting messages, though I am subscribed for this Service.
  
  Please check, that you are subscribed to this service. You can do this in Citibank Online or CitiPhone. If you subscribed to this service through Citiphone, in which case it will take 3 business days to process your subscription request.
  
  Please also check that your phone number and e-mail address are correct.
• I have changed my phone number (email) and I stopped getting messages
  
  Please log in to Citibank Online, and change your phone number. You can also call CitiPhone and our operators will assist you. Please note it is very important to keep you contact information updated. Please always let us know if your contact information changed.
• I am receiving a lot of messages – how can I reduce this number?
  
  It is possible that you are making a lot of transactions. You can also change frequency of receiving account balance messages – you can select “once a month”, or “once a week” – instead of “once a day” in your Citibank Alerting Service profile.
• I am not receiving messages when I am using roaming service
  
  An ability to receive sms in roaming may depend on operators agreements, service availability for the particular customer, service availability in a particular area etc. Citibank can not guarantee SMS delivery for the customers who are currently using roaming services.

• How can I change my contact information
  
  Please log in Citibank Online, select ‘My Alerts” menu. Click on “Edit Notification profile” link, input your mobile phone or e-mail address and press “Next” button to save changes.