Citibank Online
New functions
What is Citibank Online
Functionality
FAQ
Safety usage

We have good news for you!

We improved Citibank Online: added new functions and enhanced the existing ones, upgraded the design and the interface.

Make transfers and payments without adding your payee1.

Print a copy of your payment order in the CBR-prescribed format marked as executed immediately after payment has been made, or at any other time on the «Account/Card Details» page2.

Make quick budget payment using a UIN number (Unique Payment Identifier). Payments are instantaneous.

Save templates of selected transfers and then make subsequent transfers without completing any details, including the amount3.

Save or send to an email address your payment details for external transfers to your Citibank accounts, including to your credit card account towards the outstanding balance.

Go to Citibank Online and have a hands-on experience!

1 Transfers to individuals’ accounts with Citibank and to individuals’ and entities’ accounts with other Russian banks; bill payments.

2 The online view and print option is available for bill payments and transfers to individuals’ and entities’ accounts with other Russian banks.

3 Transfers between your own accounts, to individuals’ and entities’ Citibank accounts, and to accounts with other Russian banks; bill payments.

Citibank Online is a remote banking service which allows you to securely manage your accounts your way, on your time, from wherever you are in the world, using a computer connected to the Internet.

In Citibank Online you can:

Make transfers and payments:

  • Free rouble transfers to Citibank and non-Citibank accounts;
  • Transfers between your Citibank accounts, including currency conversion;
  • Free online Bill Payments
  • Set up standing orders for future-dated or recurring payments;
  • Foreign currency transfers to other banks, both locally and internationally;
  • Pay off your Credit Card bills and set up automatic credit card payment;
  • Book Time Deposits;
  • View Electronic Statements.

Access banking information:

  • Account summary, details and activity;
  • Your current Loan or Credit Card debit;
  • Foreign exchange rates;
  • Time Deposit interest rates.

Use other CBOL services:

  • Manage your payee list;
  • Communicate with us by means of messages;
  • Change your PIN and Password.

In Citibank Online you can:

Get Information

  • View account balances, details and activity.
  • Check current due on your credit card or loan accounts.
  • View banking and credit card statements.
  • Check current foreign currency exchange rates.
  • Check current Time Deposit rates

Do transfers and payments

  • Do transfers between your own accounts (including cross-currency conversion).
  • Do credit card payments and set p automatic credit card payments.
  • Do transfers in to other Citibank customers (excluding corporate customers).
  • Do transfers to other Russian banks.
  • Do transfers in foreign currency in Russia and abroad.
  • Set up future dated and scheduled recurring transfers.
  • Pay MGTS and Rostelecom bills
  • Pay your mobile phone (Megaphone, MTS, Beeline).
  • Book time Deposits.

Get various services

  • Manage your beneficiaries list.
  • Write message to Citibank and read replies
  • Change your ATM PIN, password, user name
  • Apply for additional products
Citibank Online safety usage

We have gone to extraordinary lengths to ensure that your Citibank® Online experience is safe, and your accounts and personal data are secure. Our security features are built on the latest technologies and processes.

Citibank® Online currently supports the following security levels:

  • Level 1: Strong Encryption

    All data exchanged between Citibank and your computer are encrypted using TLS* 1.0, 1.1, 1.2, and AES** 128 GCM, to make sure your data are not compromised during their transmission.

  • Level 2: Citibank® Online Sign-on Password

    You yourself choose your user ID and password at the time of registration for Citibank® Online, which guarantees full data confidentiality. Choose a combination of letters and numbers easy for you to remember but hard to guess. We advise against using your own name, names of your family members, dates of birth or other personal information, or using the same password for different websites. Do not write down your password or share it with anyone else, even Citibank staff.

    If you suspect that someone knows your Citibank® Online user ID and password, change them immediately. It’s not that hard to do.
  • Level 3: One-Time Passwords

    Most of Citibank® Online key functions are additionally protected by a one-time password texted to your mobile phone number. The entering of one-time password gives us added assurance that it’s you who is initiating the transaction.

    Some transactions require you to enter your one-time password only once during the session,
    • Card activation in Citibank® Online.
    • Changing your user ID and password in Citibank® Online.
    • View account summary.
    • View card/account details (transactions, payment details, etc.).
    • Global view of accounts (registration and cancellation).
    • Mask account numbers.
    • View payee list.
    • View standing orders.
    • My Favorite Transfers.
    • My Messages.
    • Write to Us.
    • Get Confirmation Document (accounts/time deposits/cards/loans).
    • Citibank Alerting Service and alert setting.
    • View statement.
    • Change contact details.
    • Change card linkage.
    • Equity, bond and structured note portfolio.
    • Mutual fund portfolio and account summary.
    • Loan in one click/Credit card in one click.
    • View promo code for reward point redemption.
    • Card re-issue and blocking.
    • Dispute credit card transaction.
    while other transactions require you to do it every time you attempt to initiate them.
    • Remind user ID, recover password.
    • Registration, card activation at www.citibank.ru.
    • Add and manage payees.
    • One-time payments (without adding payees).
    • Foreign currency transfers.
    • Loan/credit card online form; checking application status and signing the individual terms of credit agreement.
    • Change PIN.
    If you enter your one-time password or Citibank® Online sign-on password incorrectly three times in a row, you will be automatically locked out. Only you yourself can recover access to the system by clicking «Forgot your password?».
  • 1. Date and time of last login

    Every time you sign on to Citibank® Online, you see the date and time of your last login shown under the main menu. Please pay attention to this information, as it will help you find out if someone else has been trying to access your account.

    By the way, if someone tries to access your account and enters a wrong password, we will immediately notify you of a failed sign-on attempt by text message and will also show this information on your Citibank® Online page under the main menu. If it weren’t you who made this sign-on attempt, make sure to call CitiPhone and change your user ID and password.

  • 2. Masking account numbers

    All account and card numbers in Citibank® Online are automatically masked at every login, enabling you to see the name of the account and the last four digits of the account number only (e.g., «Current xxxxxxxxxxxx 4467»).
    If you need to view the full account number (e.g., to find out payment details), you can unmask your account numbers for the current session. At your next login, the account and card numbers will be masked again.

  • 3. Signing off

    Do not just close your browser window after you have completed your session. Make sure to click the «Sign Off» button in the top right-hand corner.

  • 4. Automatic time-out

    If you are inactive for five minutes, the system will automatically log you out for security reasons. To continue working in Citibank® Online, you will need to sign on again.

If you suddenly notice that your SIM card isn’t working, contact your service provider to find out the reason, as soon as possible. If it turns out that someone else has obtained a duplicate SIM card without your knowledge, call CitiPhone immediately!
Security Tips

If you suddenly notice that your SIM card isn’t working, contact your service provider to find out the reason, as soon as possible. If it turns out that someone else has obtained a duplicate SIM card without your knowledge, call CitiPhone immediately!

  • Check that the website is genuine before signing on to Citibank® Online:
    • The address should match Citibank’s official website address https://www.citibank.ru;
    • Look for a padlock symbol (usually on a green background) to the right or left of the address bar (depending on your browser type);
    • Your browser should not display any invalid certificate or untrusted connection messages.
  • Don't use search engines.

    Some websites may appear to be legitimate but actually are counterfeits. Take a few extra seconds and type in the URL yourself.

  • Don’t sign on to Citibank® Online at public internet access points.

    Don’t sign on to Citibank® Online at public internet access points (e.g., cyber cafes) or Wi-Fi hotspots, but if you do, change your user ID and password as soon as possible. This is important because public computers may be infected with malware that can intercept your password without your knowledge.

  • Install a reliable antivirus program and keep it up-to-date to protect your PC.

    If you also do online banking on your smartphone, don’t forget to install an antivirus on your smartphone too. If possible, install a personal firewall to block any unauthorized connection attempts. A firewall is especially important if you have a high-speed internet connection.

  • Never use the password autosave feature of your browser.

    Some browsers offer to save your login credentials. We advise against doing this, or anyone who has access to your computer will be able to sign on to Citibank® Online by simply selecting the login credentials saved by the browser. The autosave function can be disabled in your browser settings. We would also recommend that you clear your browser cache and Downloads folder from time to time, and do not use virtual keyboards.

Remember! We take every effort to make sure that Citibank Online meets all the latest security standards, but we still urge you to take simple precautions to safeguard yourself.
  • Citibank will never ask for your current PIN or TPIN for transaction purposes in Citibank® Online! You only enter your PIN when you activate your card or change your PIN. Your TPIN is only used for identification and authorization purposes when you call CitiPhone. Your PIN is only required for ATM transactions and POS purchases.

  • To sign on to Citibank® Online, you only need to enter your user ID and password. Please note that Citibank® Online will only ask for your bank card number, its valid thru date, and your date of birth, for the following purposes:

    • Registration for Citibank® Online (setting up your user ID and password);
    • User ID reminder;
    • Password resetting;
    • Card activation.

Learn more about your bank account and credit card security

* Transport Layer Security (TLS) is a cryptographic protocol designed to provide communications security over a computer network. The primary goal of the TLS protocol is to provide privacy and data integrity between two communicating computer applications. When secured by TLS, connections between a client (e.g., a web browser) and a server have one or more of the following properties:

  • The connection is private because symmetric cryptography is used to encrypt the data transmitted. The keys for this symmetric encryption are generated uniquely for each connection at the start of the session;
  • The connection is reliable because each message transmitted includes a message integrity check using a message authentication code to prevent undetected loss or alteration of the data during transmission.

** Advanced Encryption Standard (AES) is a symmetric-key block cipher algorithm.

General

We do not charge a separate fee for using Citibank Online or Citi Mobile.

You will need your user ID and password to access Citibank Online.

If you don't have a user ID and password yet, you can easily create them using the number of any of your active cards, debit or credit, the valid thru date on the front of the card, your date of birth and the one-time password (OTP) sent to your mobile phone number. This will give you access to all your accounts, cards and other products and services. You don't have to create a new user ID each time a new card is issued or an existing one is reissued.

Make sure to remember your user ID and password as you will need them to sign on to Citibank Online and Citi Mobile.

If you forgot your Citibank Online user ID, click on "Forgot your User ID?" to go to "User ID Reminder" and follow the instructions. To recover your user ID, you will need your card number, the valid thru date on the front of the card, your date of birth and the one-time password (OTP) sent to your mobile phone number.

If you forgot your Citibank Online password, click on "Forgot your Password?" to go to "Reset Password" and follow the instructions. To recover your password, you will need your user ID, card number, the valid thru date on the front of the card, your date of birth and the one-time password (OTP) sent to your mobile phone number.

If you forgot both your user ID and password, please recover the user ID first, then the password.
We recommend that you change your password from time to time. To do this, go to "Edit Login Information".

If you think there is even a small chance someone else might know your password, change it immediately.

Citibank Online offers you a safe way to access information on all your Citibank products and manage your banking affairs:

Account details and activity

  • View current FX rates RUB-USD / RUB-EUR;
  • Search for a particular transaction and view your transaction history as far back as 365 days;
  • View balances in your Citi accounts in other countries*;
  • View and export all statements for the last year;
  • View/print/email full payment details to enable incoming transfers to your account;
  • View and print a copy of your payment order;
  • View and print a transaction confirmation letter;
  • Export transactions as XLS, CSV, XML, QIF, OFX, QFX files;
  • Change your primary account for debit card transactions;
  • Give a unique name to any of your accounts or cards;
  • Change the order and visibility of accounts.

* Australia, IPB United Kingdom, Hungary, IPB Singapore, USA, Czech Republic, UAE.


Credit cards

  • Search for a particular transaction and view all your transaction history as far back as 365 days;*
  • View and export all statements for the last year;
  • Make your minimum payment or pay the whole outstanding balance at once;
  • View your reward point balance and redeem Select Points for partner points or cashback;
  • Book your transaction as Equal Payment Plan (EPP) transaction; view details of, or cancel, your EPP;
  • Apply for a credit card;
  • Change the credit limit on primary or supplementary cards permanently or temporarily;
  • Activate your new card;
  • Have your card blocked and reissued;
  • Send your transaction dispute form with supporting documents attached;
  • View and print a transaction confirmation letter;
  • Change your PIN.

* The default period for viewing your credit card transaction history on the "Account/Card Details" page is set at 90 days but you can choose a longer period up to 365 days by using "Search Transactions".


Loans

  • View all loan details;
  • Apply for a loan.

Savings & Investments

  • Time deposits: book a new deposit; view details of your existing deposits and current rates;
  • Equities, bonds and notes: purchase/sale; transaction history and status (cancellation and copying); summary of securities accounts; view details of investment products in your portfolio;
  • Mutual funds: summary of mutual fund accounts; purchase/sale; portfolio details; mutual fund search; NAV movements; list of orders; cancellation of orders; transaction history; experience and expertise details;
  • Dual currency deposits: DCD placement; current and expired DCDs; simulation;
  • FX Order Watch: setting up a new FX order; managing existing orders (view, edit, delete); view FX rates.

Payments & Transfers

  • Make transfers between own accounts and to credit card accounts;Make transfers to individuals' Citibank accounts in Russia (transfers to added payees and one-time transfers);
  • Make transfers to other beneficiary accounts or to own accounts at other Russian banks (transfers to added payees and one-time transfers);
  • Make bill payments to 130-plus providers (transfers to added payees and one-time transfers);
  • Make transfers to legal entities' Citibank accounts in Russia;
  • Add/edit/delete payees;
  • Create and save templates of selected transfers using "My Favorite Transfers", and then make subsequent transfers without completing any details;
  • Set up/edit/cancel instructions for future-date or regular transfers and bill payments;
  • Set up/edit/cancel a Direct Debit instruction for credit card bill payment (minimum payment amount or entire outstanding balance)
  • Make quick budget payments using UIN (Unique Identifier of Payment);
  • Set up budget payment orders;
  • Make foreign currency transfers;
  • View and print a copy of your payment order.

Services

  • Change settings for Citibank Alerting Service;
  • Sign up/change preferences for electronic statement delivery;
  • Sign up for insurance.

Service Center

  • Communicate with the bank using the "Write to Us" service: ask a question, make a complaint, submit a request, send a document;
  • Get a confirmation letter in relation to your Citibank accounts/cards/loans;
  • View your incoming/outgoing messages and history of your correspondence with the bank using "My Messages";
  • Change your user ID and password;
  • Change your PIN;
  • Update your contact information (addresses, telephone numbers, email);
  • Change marketing preferences.

Accounts

Current RUB/USD and RUB/EUR exchange rates are available on the "My City" page.

You can view your account balances on the Citibank Online home page.

You can now view your Citi accounts in other countries.* To do this, go to "My Profile" and click on "Global View of Accounts". Click on "Registration" to add the country where you have your accounts and provide login credentials for Citibank Online in that country. Please note that to be able to add and view your accounts, you need to be registered for Citibank Online in the country where you have your accounts. Once you registration has been completed, you will be able to view your accounts on the "My Citi" page. Since, by default, the accounts are shown for Russia, you need to select the country from the drop-down list "Show accounts in". You will be able to see the name, number and type of your account and the current balance. Please note that you will not be able to see the history of transactions in that account or other details.

* Australia, IPB United Kingdom, Hungary, IPB Singapore, USA, Czech Republic, UAE.

Information on your bank account and credit card transactions is conveniently available to you 24/7 in Citibank Online, where you can do any of the following:

  • View transactions under "Account / Card Details": view hold amounts (pending charges) by clicking on the appropriate link, and view debits/credits in the transaction list*;
  • Quickly find a particular transaction using one or more search criteria by clicking on "Search Transactions";
  • Save your transaction history as XLS, CSV, XML, QIF, OFX or QFX files by clicking on "Download", and then use it in your financial management tools;
  • View or print your electronic statement, or save it as a PDF file, by clicking "View Statement" under "Products & Services". To receive notifications of statement availability, enroll by clicking "E-Statement Enrollment", and you will be receiving email and/or text notifications immediately once your statements become available for viewing in Citibank Online.

You can search for a particular transaction and view your transaction history online as far back as 365 days**.

If you need a statement for an earlier period, you can request it by going to "Write to Us" "Send Request" "Statement Request".

If you need a statement with the bank's stamp on it, e.g. for visa application purposes, please indicate this in the "Message" field.

Keep track of your account activity!

* If you are a primary cardholder, you will be able to view full information on both the primary and supplementary cards. If you are a supplementary cardholder, you will only be able to view your supplementary card transactions.

** The default period for viewing your credit card transaction history is set at 90 days but you can choose a longer period up to 365 days by using "Search Transactions".

Yes, you can download transaction history in any of the following formats:

  • CSV (comma separated values)
  • XLS (a Microsoft Excel file)
  • XML

To do this, click on the card or account number on the "My Citi" page to go to "Account details", click on "Download" and choose the accounts and dates for downloading.

You can set up the order and visibility of your accounts on the "My Citi" page and assign account nicknames by choosing "Manage Accounts" under "My Profile".

Your primary account is the account amounts are debited or credited to when you carry out debit card transactions (e.g., ATM cash withdrawals, purchases of goods or services, etc.).

Only your RUB, USD or EUR current account (not your savings account) can be set up as your primary account for debit card transactions.

To set up a different current account as your primary account, go to "My Profile", choose "Manage Accounts", click on "Link Account" and follow the instructions. When changing your primary account, make sure the account is active.

Attention! An account becomes inactive if there is no account activity for six months. To activate your account, contact CitiPhone or visit a Citibank branch, and later that day make a transfer to this account from any other account, or vice versa.

If you plan to travel abroad, we recommend for security reasons that you notify the bank of your travel by going to "Send Request" under "Write to Us" on the "Service Center" page.

To ensure the safety of your funds account numbers and cards are automatically masked at logon to Citibank Online.
If you need to see all digits of your accounts and cards numbers click on "Masking account numbers" and change the display settings of accounts to "Display full account numbers" at "My Profile" page.
The changed settings are available during the current session only. The accounts and cards numbers will be masked again at your next Sign On to Citibank Online.

Loans and Credit cards

Go to "My Citi" and click on the card you want to view. You will see all your credit card information:

  • Credit limit
  • Utilized credit
  • Funds currently available
  • Funds available as cash advance
  • Amounts on hold
  • Details of your reward points
  • Balance as per your latest statement and the statement date
  • Amount and date of last payment

To redeem your reward points for partner rewards or cash via Citibank Online1, you need to do the following:

  • Go to “My Citi” and click “View Rewards Balances” under “Quick Citi”.
  • Click "Visit Rewards" in the opened window.
  • Select a card under “Earnings” and click “Rewards Catalogue”.
  • Select a reward category and click “Continue”.
  • Select an offer and click “Redeem”.
  • Provide the required details:
    a. in the case of redemption for partner rewards2, enter the number of reward packages and your membership number;
    b. in the case of Cash Back, enter the number of reward points;
    c. in the case of Cash Back Pro, select one of the available transactions.
  • Read and confirm your agreement with the Program Rules to complete the request.

For more details, please see the instruction here.

1. Reward point redemption is available for Citi Select, Citi PremierMiles and Ultima credit cards and for the debit cards participating in the Citi Select Program.
2. Before redeeming your points for partner rewards, please make sure that you are a member of a Partner Program and know your membership number.

You will first need to unmask your account and card numbers. To do this, go to "My Profile", choose "Masking Account Numbers" and untick "Mask Account/Card Number". Then go "Accounts", choose "Account Details/Cards" and select your card from the list; the 20-digit card account number will be shown under the card number.

If your account was debited for a transaction amount you disagree with, you can dispute the transaction. If the transaction was posted or the amount was debited without your consent, immediately have your card permanently blocked by going to "Card Block and Reissue" on the "Service Center" page.

A credit card transaction can be disputed by going to "Dispute Credit Card Transaction" on the "Service Center" page. Select the card, transaction, dispute reason, then scan your signed customer dispute form and attach the scan together with any other documents relevant to the disputed transaction to your dispute request. Upon receipt of your dispute request, we will initiate an investigation. If we have any questions, we will call you on the contact numbers provided.


A debit card transaction can be disputed on the "Write to Us" page at www.citibank.ru or at any Citibank branch.

The investigation timeframe depends on how soon the inquiries will be processed by all the payment system participants. Citibank will use its best endeavors to settle the existing disputable situation and will inform you of the results of its investigation by a text message within ninety (90) days.

You can block you card on a temporary or permanent basis (in the latter case, you will not have an unblock option and will be issued a new card) on the "Service Center" page in Citibank Online. In the event of temporary block, you can have your card unblocked by calling CitiPhone. In the event of permanent block, you will be delivered a new card.

To request a credit limit change, please go to "Products & Services" - "Credit Limit Change". On your primary credit card, you can request a temporary or permanent credit limit increase. A primary cardholder can also instantly change a supplementary card limit upward or downward.
To request a credit limit decrease, please go to "Service Center" - "Write to Us" - "Send Request" and select "Decrease Credit Limit".

Savings and Investments

You can transfer money to brokerage accounts under "Payments & Transfers":

  • Select payment type as "Transfer Between Own Accounts"
  • Select a source account in the same currency as that of the destination brokerage account (transfer to a brokerage account denominated in a currency other than that of the source account is not allowed)
  • Select a brokerage account in the destination account field

To view information on mutual funds in your portfolio, please go to "Savings & Investments" - "Mutual Funds" - "Portfolio Details" and click on the relevant account in the list of mutual fund accounts under "Summary of Mutual Fund Accounts". You will be able to view all the details of your mutual fund:

  • Fund name
  • ISIN code
  • Fund currency
  • Number of units held
  • Latest NAV
  • Market value of fund
  • Average unit cost
  • Invested amount
  • Unrealized gain/loss

To view information on equities/bonds/structured notes in your portfolio, please go to "Savings & Investments" - "Equities/Bonds/Notes" - "Portfolio".
If you wish to view details of your portfolio, click on the relevant account in the list of securities accounts under "Securities Account". If you only have one securities account, each time you click on "Equities/Bonds/Notes" you will be automatically redirected to "Portfolio", where you will be able to view all details of portfolio structure by type of securities: equities, bonds, structured notes.
You can also view details of foreign bonds in your portfolio by clicking on the "Details" button next to the bond you are interested in.

If you are new to our Dual Currency Deposit, please fill in the online form to have our investment consultant contact you, or visit any of our branches.
If you are not new to our Dual Currency Deposits, you can use Citibank Online. Full details are available on our website.

For large conversion amounts, the standard exchange rate will be changed to a more customer-friendly rate as follows:

  • For any amount equivalent to or greater than U.S.$ 10,000 - the average market rate x 0.05%;
  • For any amount equivalent to or greater than U.S.$ 50,000 - the average market rate x 0.1%;
  • For any amount equivalent to or greater than U.S.$ 100,000 - the average market rate x 0.15%.

The average market rate is calculated as follows: (standard bid + standard ask)/2. The standard exchange rate means the bid or ask price for amounts up to US$ 9,999.99 or other currency equivalent.

The exchange rate may be determined in line with the latest price movements in the global spot foreign exchange market. You therefore have a chance to quickly respond to and capitalize on FX opportunities.

To buy/sell equities or bonds, please go to "Savings & Investments" - "Equities/Bonds/Notes" - "Trade Now". This service is only available to qualified investors.
You will first have to perform a securities search using ISIN or a combination of mandatory parameters.
You can also add equities or bonds to your portfolio by clicking on the "Buy" button next to the security already existing in your portfolio.
To sell a security, click on the "Sell" button next to the security already existing in your portfolio.

To book a time deposit, please go to "Savings & Investments" - "Time Deposits" - "Book Deposit". You will need to do the following:

  • Select deposit currency: RUB/USD/EUR
  • Select deposit tenor: only the tenors that have an interest rate next to them (not a dash) are available
  • Select deposit amount and accounts

Important: It's not possible to book a time deposit in a currency other than that in which the source and destination accounts are denominated. You must select your source and destination accounts in the same currency as the deposit currency.
It's also possible to quickly book a time deposit on the "My Citi" page by clicking on "Book Time Deposit" under "Quick Citi".
You can terminate your time deposit before maturity, in which case interest will be recalculated at a special rate of 0.05%). To terminate your time deposit, please go to "Savings & Investments" - "Time Deposits" - " View Deposit Summary" and click on "Terminate Deposit".

To place an order to buy/sell international mutual funds, please go to "Savings & Investments" - "Mutual Funds" - "Portfolio Details". Only qualified investors can buy mutual funds.
To access a form to search for and buy a new fund, click on the "Buy Mutual Fund" button.
To add to your existing fund, click on "Buy More" units of This Fund".
To sell a fund, click on "Reedem".

To add to your existing local mutual fund, please go to "Savings & Investments" - "Mutual Funds" - "Portfolio Details", select the local fund account in the list of accounts under "Summary of Mutual Fund Accounts" and click on the "Buy More" units of This Fund" button next to it.

Payments and transfers

Yes, there are, with the exception of transfers between your own Citibank accounts in one currency (e.g., a transfer from your RUB current account to your RUB savings account) — there is no limit for such transfers.

A daily limit and a limit for one transfer between own accounts in different currencies — RUB 30,000,000.

A daily limit and a limit for one transfer to third party accounts (other Citibank customer accounts and to other Russian banks) — depending on your bank service package is set between US$ 35,000 and US$ 50,000 or its equivalent in rubles or other currency at Citibank’s exchange rate on the date of transfer.

A daily limit and a limit for one payment towards mobile service bills — RUB 15,000.

A daily limit and a limit for one payment towards other bills — depending on your bank service package is set between US$ 35,000 and US$ 50,000 or its equivalent in rubles or other currency at Citibank’s exchange rate on the date of transfer and RUB 15,000 respectively.

Please note: The total daily limit for all transfers and payments via Citibank Online and Citi Mobile, except transfers between own accounts, depending on your bank service package is set between US$ 35,000 and US$ 50,000 or its equivalent in rubles or other currency at Citibank’s exchange rate on the date of transfer.

To add a new payee, go to "Payments & Transfers", click on "Add/Manage Payee" and choose "Add Payee".
You can add a payee for the following types of transfers and payments:

  • Transfers to Citibank customers
  • Transfers to other banks in Russia
  • Bill payments
  • Transfers to legal entities' Citibank accounts

Quick budget payments using UIN (Unique Identifier of Payment)

For details on how to add your payee in Citibank Online, please refer to our step-by-step instruction to Citibank Online.

To confirm that your payee has been added, a one-time password (OTP) will be sent to your mobile phone number. If you have not received the OTP, make sure that your mobile number is not blocked, that your mobile phone is within the coverage area, and that incoming/outgoing text messages from short codes and keywords are not blocked.

If you use a browser other than Internet Explorer, try using Internet Explorer. If this is not the reason, please contact CitiPhone to check whether the mobile number in our system is correct.

To change a payee's nickname, go to "Manage Payee" under "Payments & Transfers". Select the payee from the list and click "+" to view details. To change the payee's details, click "Edit".

You will immediately be able to make a transfer to the new payee once the payee has been added and confirmed by entering the one-time password texted to your mobile phone.

Yes, transfers between own accounts, foreign currency and budget payments can be made without adding a payee. Transfers to third-party Citibank and non-Citibank accounts and bill payments do not require you adding a payee. To make a transfer without first adding the payee, select the type of payment, the source account, and specify the target account as "+Account at Citibank Russia without adding a payee" for transfer within Citibank or "+Another bank account in Russia without adding a payee" for transfer to another bank, or "+Bill payment without adding a payee" for bill payment. Transfers to legal entities' Citibank accounts require you adding a payee.

Yes, of course. There are two budget transfer/payment options in Citibank Online:

Quick Budget Payment

If your bill has UIN (Unique Identifier of Payment) or document index number on it and your payment is for an amount up to RUB 15,000, use "Quick Budget Payment"; your payment will be processed instantly.

Budget Transfers

If your bill does not have UIN (unique identification number) or document index number on it or if your payment is for an amount greater than RUB 15,000, use "Budget Transfers"; your payment will be processed on the next business day.

For details on how to make budget transfers/payments via Citibank Online, please refer to our step-by-step instruction to Citibank Online.

A payment order in the format prescribed by the Bank of Russia is available online for RUB transfers to other Russian banks and bill payments.

To generate your payment order, click on the "Payment Order" link on the payment confirmation screen. Once you have clicked on the link, your payment order will open as a PDF file in a new window where you can view/save/print your document.

Please note that a copy of your payment order will only be available to you at the time of making your transfer.

If you need to see/save/print a copy of your previously executed payment order, please go to "Accounts', choose "Account Details", find your transfer or payment, click on "Payment Order" and then press "Done" in the new window. This option is only available for transfers to accounts at other banks and bill payments.

You can request other types of your previously executed payment orders by using "Write to Us" on the "Service Center" page.

You would better check this with the beneficiary organization concerned. Each organization may have its own requirements.

1. Unmask your account number by clicking "Unmask Account Number" under "Quick Citi" on your home page.

2. View your payment details. To do this, click on the account denominated in the currency you want the transfer to be made in; then click "Payment Details" on the "Account/Card Details" page. The payment details that appear will, by default, be for a transfer in that account currency. You can save your payment details as a PDF document, send them to an email address or print them off.

Enter the name of account holder (primary card holder) as the payee.

Please note that a mismatch between your account currency and the currency selected by the remitter may result in a delayed transfer of funds or their return to the remitter.

Services

You can subscribe to Citibank Alerting Service on the "Products and Services" page. To do this:

  • Go to "Citibank Alerting Service"
  • Click on "Set Up Alert"
  • Choose the card you want to subscribe to Citibank Alerting Service, and tick as appropriate: select the alert package (Premium Package) and the alerting channel (email and/or SMS). Don't forget to confirm your changes.

To do this:

  • Go to "Products and Services" and click on "Citibank Alerting Service";
  • Click on "Edit Alert Profile";
  • Choose the card you want to unsubscribe from Citibank Alerting Service, click the appropriate button: "Cancel banking alerts" or "Cancel credit card alerts", and confirm.

You can set up Citibank Alerting Service for your debit card or your credit card separately. To do this:

  • Go to "Products and Services" and click on "Citibank Alerting Service";
  • Click on "Set Up Alert";
  • Choose the card you want to subscribe to Citibank Alerting Service, and tick as appropriate: select the alert package (Premium Package) and the alerting channel (email and/or SMS). Don't forget to confirm your changes.

Service questions

You can change the following information in Citibank Online:

  • Your home and work phone numbers and email address. To do this, go to "My Profile" and click "Contact Information".
  • Your home and work addresses. To do this, go to "Write to Us" on the "Service Center" page and click "Send Document". To view your current addresses, including your mailing address, go to "My Profile" and click "Contact Information".

Please note that to change your registration address, you need to visit a Citibank branch and present your passport.

Please make sure that your contact information is kept up-to-date at all times.

You can view/save/print the following types of bank documents by going to "Service Center" and clicking "Get Confirmation Document":

  • Account/credit card opening/closure confirmation
  • Account balance confirmation
  • Time deposit confirmation
  • Loan confirmation
  • Loan repayments confirmation

To get a confirmation of your account or credit card transaction, go to "Accounts", choose "Account Details/Cards", click on the PDF file icon next to the transaction description, and then press "Done". Please note that the document will be saved on your computer as a temporary file which you can print out. This option is only available for certain types of transfers and transactions. The confirmation document is not a copy of payment order.

All other types of confirmations and documents you can request in electronic or paper form by going to "Service Center", clicking "Write to Us" and selecting "Send Request".

You can link your home, work or other number to your profile in Citibank Online. To view or edit your phone numbers, go to "My Profile" and choose "Contact Information". Only one mobile phone number can be linked to a single profile.

Security

We rely upon effective, cutting-edge security solutions to ensure that your Citibank Online experience is safe.

Citibank Online currently supports three security levels protecting your accounts and personal data:

Level 1: Strong encryption

Level 2: Citibank Online sign-on password

Level 3: One-time password authentication

We also use additional protections such as:

  • Automatic time-out if you are inactive in Citibank Online for more than five minutes;
  • Masking your account numbers;
  • Showing the date and time of last login;
  • Displaying a message with the date on which a failed password attempt was last made;
  • Email and text notifications that your user ID, password, contact information, etc. have been changed via Citibank Online.

For more information on your Citibank Online security, please click here.

Online banking can be very convenient and secure if you take a few simple precautions. Here are a few suggestions to help you have a secure online banking experience:

  • Use a reliable antivirus on your computer and keep it up-to-date to protect against new viruses and malware.
  • Don't visit suspicious websites. Don't click on banners or pop-up windows. Don't open files or emails from unknown sources. Such pages and files may contain a malicious code.
  • Avoid suspicious websites. DO NOT provide any information, which these sites request. When accessing www.citibank.ru, type in this address directly into the address bar of the browser.
  • Never respond to an email requesting personal information. Remember, we NEVER ask for your personal information, such as User ID, password, PIN, account or passport number, by email.
  • Change your password periodically using the password change function in Citibank Online. If you suspect that someone may know your password, change it immediately.
  • Always end your secure session in Citibank Online by clicking "Log Out" and closing your browser, especially if you are using your computer in public places, such as Internet cafes, etc.

One-time passwords

A one-time password (OTP) is a special code sent as a text message to your mobile phone number on our records. The OTP will be sent to you:

1. When making online purchases with your credit or debit card (3D Secure);
2. When using Citibank Online or Citi Mobile.

Most of Citibank Online key functions are protected by a one-time password. The entering of one-time password gives us added assurance that it’s you who is initiating the transaction.

If Citibank Online sees a potential risk in the transaction you initiate, it requests a one-time password.

You can do the following without entering a one-time password:

  • View your account and product balances;
  • Make transfers between your accounts and your previously added payees;
  • Make bill payments to your previously added payees;
  • Exchange currencies;
  • Book a time deposit;
  • Initiate some other transactions.

In the case of transfers and payments, we distinguish between safe and potentially risky transactions. Safe transactions are those transfers and payments that you initiated at an earlier point in time and confirmed by entering your one-time password (e.g., sent money to a relative after having added his/her payment details to the system). Such transactions can be made repeatedly by only entering your Citibank Online sign-on password. A transfer or payment initiated for the first time will be regarded by the system as a potentially risky transaction, in which case you will be required to enter the one-time password texted to your mobile phone number.

You can always ask for your one-time password to be resent by clicking “Resend the one-time password” in Citibank Online or Citi Mobile. If you are still not in receipt of your one-time password, you better contact your mobile service provider. Check whether or not incoming messages from the short code 2582 or such senders as “Citibank” and “Citialert” are blocked. Check whether the SMS-center’s number on your phone is correct and whether the phone’s memory is full. If you are roaming, check that you can receive messages. Try turning off your mobile phone for 1-2 minutes and turning it back on again, or putting your SIM card into another phone.

Click here for a list of recommended foreign mobile service providers available to you for OTP and 3D Secure purposes.

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