We improved Citibank Online: added new functions and enhanced the existing ones, upgraded the design and the interface.
1 Transfers to individuals’ accounts with Citibank and to individuals’ and entities’ accounts with other Russian banks; bill payments.
2 The online view and print option is available for bill payments and transfers to individuals’ and entities’ accounts with other Russian banks.
3 Transfers between your own accounts, to individuals’ and entities’ Citibank accounts, and to accounts with other Russian banks; bill payments.
Citibank Online is a remote banking service which allows you to securely manage your accounts your way, on your time, from wherever you are in the world, using a computer connected to the Internet.
Make transfers and payments:
Access banking information:
Use other CBOL services:
We do not charge a separate fee for using Citibank Online or Citi Mobile.
You will need your user ID and password to access Citibank Online.
If you don't have a user ID and password yet, you can easily create them using the number of any of your active cards, debit or credit, the valid thru date on the front of the card, your date of birth and the one-time password (OTP) sent to your mobile phone number. This will give you access to all your accounts, cards and other products and services. You don't have to create a new user ID each time a new card is issued or an existing one is reissued.
Make sure to remember your user ID and password as you will need them to sign on to Citibank Online and Citi Mobile.
If you forgot your Citibank Online user ID, click on "Forgot your User ID?" to go to "User ID Reminder" and follow the instructions. To recover your user ID, you will need your card number, the valid thru date on the front of the card, your date of birth and the one-time password (OTP) sent to your mobile phone number.
If you forgot your Citibank Online password, click on "Forgot your Password?" to go to "Reset Password" and follow the instructions. To recover your password, you will need your user ID, card number, the valid thru date on the front of the card, your date of birth and the one-time password (OTP) sent to your mobile phone number.
If you forgot both your user ID and password, please recover the user ID first, then the password.
We recommend that you change your password from time to time. To do this, go to "Edit Login Information".
If you think there is even a small chance someone else might know your password, change it immediately.
Citibank Online offers you a safe way to access information on all your Citibank products and manage your banking affairs:
Account details and activity
* Australia, IPB United Kingdom, Hungary, IPB Singapore, USA, Czech Republic, UAE.
* The default period for viewing your credit card transaction history on the "Account/Card Details" page is set at 90 days but you can choose a longer period up to 365 days by using "Search Transactions".
Savings & Investments
Payments & Transfers
Current RUB/USD and RUB/EUR exchange rates are available on the "My City" page.
You can view your account balances on the Citibank Online home page.
You can now view your Citi accounts in other countries.* To do this, go to "My Profile" and click on "Global View of Accounts". Click on "Registration" to add the country where you have your accounts and provide login credentials for Citibank Online in that country. Please note that to be able to add and view your accounts, you need to be registered for Citibank Online in the country where you have your accounts. Once you registration has been completed, you will be able to view your accounts on the "My Citi" page. Since, by default, the accounts are shown for Russia, you need to select the country from the drop-down list "Show accounts in". You will be able to see the name, number and type of your account and the current balance. Please note that you will not be able to see the history of transactions in that account or other details.
* Australia, IPB United Kingdom, Hungary, IPB Singapore, USA, Czech Republic, UAE.
Information on your bank account and credit card transactions is conveniently available to you 24/7 in Citibank Online, where you can do any of the following:
You can search for a particular transaction and view your transaction history online as far back as 365 days**.
If you need a statement for an earlier period, you can request it by going to "Write to Us" → "Send Request" → "Statement Request".
If you need a statement with the bank's stamp on it, e.g. for visa application purposes, please indicate this in the "Message" field.
Keep track of your account activity!
* If you are a primary cardholder, you will be able to view full information on both the primary and supplementary cards. If you are a supplementary cardholder, you will only be able to view your supplementary card transactions.
** The default period for viewing your credit card transaction history is set at 90 days but you can choose a longer period up to 365 days by using "Search Transactions".
Yes, you can download transaction history in any of the following formats:
To do this, click on the card or account number on the "My Citi" page to go to "Account details", click on "Download" and choose the accounts and dates for downloading.
You can set up the order and visibility of your accounts on the "My Citi" page and assign account nicknames by choosing "Manage Accounts" under "My Profile".
Your primary account is the account amounts are debited or credited to when you carry out debit card transactions (e.g., ATM cash withdrawals, purchases of goods or services, etc.).
Only your RUB, USD or EUR current account (not your savings account) can be set up as your primary account for debit card transactions.
To set up a different current account as your primary account, go to "My Profile", choose "Manage Accounts", click on "Link Account" and follow the instructions. When changing your primary account, make sure the account is active.
Attention! An account becomes inactive if there is no account activity for six months. To activate your account, contact CitiPhone or visit a Citibank branch, and later that day make a transfer to this account from any other account, or vice versa.
If you plan to travel abroad, we recommend for security reasons that you notify the bank of your travel by going to "Send Request" under "Write to Us" on the "Service Center" page.
To ensure the safety of your funds account numbers and cards are automatically masked at logon to Citibank Online.
If you need to see all digits of your accounts and cards numbers click on "Masking account numbers" and change the display settings of accounts to "Display full account numbers" at "My Profile" page.
The changed settings are available during the current session only. The accounts and cards numbers will be masked again at your next Sign On to Citibank Online.
Loans and Credit cards
Go to "My Citi" and click on the card you want to view. You will see all your credit card information:
To redeem your reward points for partner rewards or cash via Citibank Online1, you need to do the following:
For more details, please see the instruction here.
1. Reward point redemption is available for Citi Select, Citi PremierMiles and Ultima credit cards and for the debit cards participating in the Citi Select Program.
2. Before redeeming your points for partner rewards, please make sure that you are a member of a Partner Program and know your membership number.
You will first need to unmask your account and card numbers. To do this, go to "My Profile", choose "Masking Account Numbers" and untick "Mask Account/Card Number". Then go "Accounts", choose "Account Details/Cards" and select your card from the list; the 20-digit card account number will be shown under the card number.
If your account was debited for a transaction amount you disagree with, you can dispute the transaction. If the transaction was posted or the amount was debited without your consent, immediately have your card permanently blocked by going to "Card Block and Reissue" on the "Service Center" page.
A credit card transaction can be disputed by going to "Dispute Credit Card Transaction" on the "Service Center" page. Select the card, transaction, dispute reason, then scan your signed customer dispute form and attach the scan together with any other documents relevant to the disputed transaction to your dispute request. Upon receipt of your dispute request, we will initiate an investigation. If we have any questions, we will call you on the contact numbers provided.
A debit card transaction can be disputed on the "Write to Us" page at www.citibank.ru or at any Citibank branch.
The investigation timeframe depends on how soon the inquiries will be processed by all the payment system participants. Citibank will use its best endeavors to settle the existing disputable situation and will inform you of the results of its investigation by a text message within ninety (90) days.
You can block you card on a temporary or permanent basis (in the latter case, you will not have an unblock option and will be issued a new card) on the "Service Center" page in Citibank Online. In the event of temporary block, you can have your card unblocked by calling CitiPhone. In the event of permanent block, you will be delivered a new card.
To request a credit limit change, please go to "Products & Services" - "Credit Limit Change". On your primary credit card, you can request a temporary or permanent credit limit increase. A primary cardholder can also instantly change a supplementary card limit upward or downward.
To request a credit limit decrease, please go to "Service Center" - "Write to Us" - "Send Request" and select "Decrease Credit Limit".
Savings and Investments
You can transfer money to brokerage accounts under "Payments & Transfers":
To view information on mutual funds in your portfolio, please go to "Savings & Investments" - "Mutual Funds" - "Portfolio Details" and click on the relevant account in the list of mutual fund accounts under "Summary of Mutual Fund Accounts". You will be able to view all the details of your mutual fund:
To view information on equities/bonds/structured notes in your portfolio, please go to "Savings & Investments" - "Equities/Bonds/Notes" - "Portfolio".
If you wish to view details of your portfolio, click on the relevant account in the list of securities accounts under "Securities Account". If you only have one securities account, each time you click on "Equities/Bonds/Notes" you will be automatically redirected to "Portfolio", where you will be able to view all details of portfolio structure by type of securities: equities, bonds, structured notes.
You can also view details of foreign bonds in your portfolio by clicking on the "Details" button next to the bond you are interested in.
If you are new to our Dual Currency Deposit, please fill in the online form to have our investment consultant contact you, or visit any of our branches.
If you are not new to our Dual Currency Deposits, you can use Citibank Online. Full details are available on our website.
For large conversion amounts, the standard exchange rate will be changed to a more customer-friendly rate as follows:
The average market rate is calculated as follows: (standard bid + standard ask)/2. The standard exchange rate means the bid or ask price for amounts up to US$ 9,999.99 or other currency equivalent.
The exchange rate may be determined in line with the latest price movements in the global spot foreign exchange market. You therefore have a chance to quickly respond to and capitalize on FX opportunities.
To buy/sell equities or bonds, please go to "Savings & Investments" - "Equities/Bonds/Notes" - "Trade Now". This service is only available to qualified investors.
You will first have to perform a securities search using ISIN or a combination of mandatory parameters.
You can also add equities or bonds to your portfolio by clicking on the "Buy" button next to the security already existing in your portfolio.
To sell a security, click on the "Sell" button next to the security already existing in your portfolio.
To book a time deposit, please go to "Savings & Investments" - "Time Deposits" - "Book Deposit". You will need to do the following:
Important: It's not possible to book a time deposit in a currency other than that in which the source and destination accounts are denominated. You must select your source and destination accounts in the same currency as the deposit currency.
It's also possible to quickly book a time deposit on the "My Citi" page by clicking on "Book Time Deposit" under "Quick Citi".
You can terminate your time deposit before maturity, in which case interest will be recalculated at a special rate of 0.05%). To terminate your time deposit, please go to "Savings & Investments" - "Time Deposits" - " View Deposit Summary" and click on "Terminate Deposit".
To place an order to buy/sell international mutual funds, please go to "Savings & Investments" - "Mutual Funds" - "Portfolio Details". Only qualified investors can buy mutual funds.
To access a form to search for and buy a new fund, click on the "Buy Mutual Fund" button.
To add to your existing fund, click on "Buy More" units of This Fund".
To sell a fund, click on "Reedem".
To add to your existing local mutual fund, please go to "Savings & Investments" - "Mutual Funds" - "Portfolio Details", select the local fund account in the list of accounts under "Summary of Mutual Fund Accounts" and click on the "Buy More" units of This Fund" button next to it.
Payments and transfers
Yes, there are, with the exception of transfers between your own Citibank accounts in one currency (e.g., a transfer from your RUB current account to your RUB savings account) — there is no limit for such transfers.
A daily limit and a limit for one transfer between own accounts in different currencies — RUB 30,000,000.
A daily limit and a limit for one transfer to third party accounts (other Citibank customer accounts and to other Russian banks) — depending on your bank service package is set between US$ 35,000 and US$ 50,000 or its equivalent in rubles or other currency at Citibank’s exchange rate on the date of transfer.
A daily limit and a limit for one payment towards mobile service bills — RUB 15,000.
A daily limit and a limit for one payment towards other bills — depending on your bank service package is set between US$ 35,000 and US$ 50,000 or its equivalent in rubles or other currency at Citibank’s exchange rate on the date of transfer and RUB 15,000 respectively.
Please note: The total daily limit for all transfers and payments via Citibank Online and Citi Mobile, except transfers between own accounts, depending on your bank service package is set between US$ 35,000 and US$ 50,000 or its equivalent in rubles or other currency at Citibank’s exchange rate on the date of transfer.
To add a new payee, go to "Payments & Transfers", click on "Add/Manage Payee" and choose "Add Payee".
You can add a payee for the following types of transfers and payments:
Quick budget payments using UIN (Unique Identifier of Payment)
For details on how to add your payee in Citibank Online, please refer to our step-by-step instruction to Citibank Online.
To confirm that your payee has been added, a one-time password (OTP) will be sent to your mobile phone number. If you have not received the OTP, make sure that your mobile number is not blocked, that your mobile phone is within the coverage area, and that incoming/outgoing text messages from short codes and keywords are not blocked.
If you use a browser other than Internet Explorer, try using Internet Explorer. If this is not the reason, please contact CitiPhone to check whether the mobile number in our system is correct.
To change a payee's nickname, go to "Manage Payee" under "Payments & Transfers". Select the payee from the list and click "+" to view details. To change the payee's details, click "Edit".
You will immediately be able to make a transfer to the new payee once the payee has been added and confirmed by entering the one-time password texted to your mobile phone.
Yes, transfers between own accounts, foreign currency and budget payments can be made without adding a payee. Transfers to third-party Citibank and non-Citibank accounts and bill payments do not require you adding a payee. To make a transfer without first adding the payee, select the type of payment, the source account, and specify the target account as "+Account at Citibank Russia without adding a payee" for transfer within Citibank or "+Another bank account in Russia without adding a payee" for transfer to another bank, or "+Bill payment without adding a payee" for bill payment. Transfers to legal entities' Citibank accounts require you adding a payee.
Yes, of course. There are two budget transfer/payment options in Citibank Online:
Quick Budget Payment
If your bill has UIN (Unique Identifier of Payment) or document index number on it and your payment is for an amount up to RUB 15,000, use "Quick Budget Payment"; your payment will be processed instantly.
If your bill does not have UIN (unique identification number) or document index number on it or if your payment is for an amount greater than RUB 15,000, use "Budget Transfers"; your payment will be processed on the next business day.
For details on how to make budget transfers/payments via Citibank Online, please refer to our step-by-step instruction to Citibank Online.
A payment order in the format prescribed by the Bank of Russia is available online for RUB transfers to other Russian banks and bill payments.
To generate your payment order, click on the "Payment Order" link on the payment confirmation screen. Once you have clicked on the link, your payment order will open as a PDF file in a new window where you can view/save/print your document.
Please note that a copy of your payment order will only be available to you at the time of making your transfer.
If you need to see/save/print a copy of your previously executed payment order, please go to "Accounts', choose "Account Details", find your transfer or payment, click on "Payment Order" and then press "Done" in the new window. This option is only available for transfers to accounts at other banks and bill payments.
You can request other types of your previously executed payment orders by using "Write to Us" on the "Service Center" page.
You would better check this with the beneficiary organization concerned. Each organization may have its own requirements.
1. Unmask your account number by clicking "Unmask Account Number" under "Quick Citi" on your home page.
2. View your payment details. To do this, click on the account denominated in the currency you want the transfer to be made in; then click "Payment Details" on the "Account/Card Details" page. The payment details that appear will, by default, be for a transfer in that account currency. You can save your payment details as a PDF document, send them to an email address or print them off.
Enter the name of account holder (primary card holder) as the payee.
Please note that a mismatch between your account currency and the currency selected by the remitter may result in a delayed transfer of funds or their return to the remitter.
You can subscribe to Citibank Alerting Service on the "Products and Services" page. To do this:
To do this:
You can set up Citibank Alerting Service for your debit card or your credit card separately. To do this:
You can change the following information in Citibank Online:
Please note that to change your registration address, you need to visit a Citibank branch and present your passport.
Please make sure that your contact information is kept up-to-date at all times.
You can view/save/print the following types of bank documents by going to "Service Center" and clicking "Get Confirmation Document":
To get a confirmation of your account or credit card transaction, go to "Accounts", choose "Account Details/Cards", click on the PDF file icon next to the transaction description, and then press "Done". Please note that the document will be saved on your computer as a temporary file which you can print out. This option is only available for certain types of transfers and transactions. The confirmation document is not a copy of payment order.
All other types of confirmations and documents you can request in electronic or paper form by going to "Service Center", clicking "Write to Us" and selecting "Send Request".
You can link your home, work or other number to your profile in Citibank Online. To view or edit your phone numbers, go to "My Profile" and choose "Contact Information". Only one mobile phone number can be linked to a single profile.
We rely upon effective, cutting-edge security solutions to ensure that your Citibank Online experience is safe.
Citibank Online currently supports three security levels protecting your accounts and personal data:
Level 1: Strong encryption
Level 2: Citibank Online sign-on password
Level 3: One-time password authentication
We also use additional protections such as:
For more information on your Citibank Online security, please click here.
Online banking can be very convenient and secure if you take a few simple precautions. Here are a few suggestions to help you have a secure online banking experience:
A one-time password (OTP) is a special code sent as a text message to your mobile phone number on our records. The OTP will be sent to you:
1. When making online purchases with your credit or debit card (3D Secure);
2. When using Citibank Online or Citi Mobile.
Most of Citibank Online key functions are protected by a one-time password. The entering of one-time password gives us added assurance that it’s you who is initiating the transaction.
If Citibank Online sees a potential risk in the transaction you initiate, it requests a one-time password.
You can do the following without entering a one-time password:
In the case of transfers and payments, we distinguish between safe and potentially risky transactions. Safe transactions are those transfers and payments that you initiated at an earlier point in time and confirmed by entering your one-time password (e.g., sent money to a relative after having added his/her payment details to the system). Such transactions can be made repeatedly by only entering your Citibank Online sign-on password. A transfer or payment initiated for the first time will be regarded by the system as a potentially risky transaction, in which case you will be required to enter the one-time password texted to your mobile phone number.
You can always ask for your one-time password to be resent by clicking “Resend the one-time password” in Citibank Online or Citi Mobile. If you are still not in receipt of your one-time password, you better contact your mobile service provider. Check whether or not incoming messages from the short code 2582 or such senders as “Citibank” and “Citialert” are blocked. Check whether the SMS-center’s number on your phone is correct and whether the phone’s memory is full. If you are roaming, check that you can receive messages. Try turning off your mobile phone for 1-2 minutes and turning it back on again, or putting your SIM card into another phone.
Click here for a list of recommended foreign mobile service providers available to you for OTP and 3D Secure purposes.