Citi Mobile



Citi Mobile — Mobile Phone Banking

FAQ

How do I register for Citi Mobile?

To sign on to Citi Mobile, use your Citibank Online User ID and Password. If you don’t remember your User ID and Password, please follow the step-by-step instruction:

  1. Go to www.citibank.ru and click on «Sign on to Citibank Online».
  2. Click on «Password Reset» or «Request a User ID Reminder».

Follow the step-by-step instruction or call 24-hour CitiPhone Banking. If you are new to Citibank Online and don’t have a User ID and Password yet, please register yourself in Citibank Online and then use your User ID and Password to sign on to Citi Mobile.

How much does it cost to use Citi Mobile?

There is no charge for the use of Citi Mobile. You only pay the cost of Internet access in accordance with the terms of your mobile operator (for GPRS / EDGE, WAP) or Internet service provider. There is also no charge for transfers and payments through Citi Mobile.

What do I need to use Citi Mobile?

Citi Mobile does not require installation of any special software or applications. All you need is to have a mobile phone with Internet access and registration in Citibank Online.

Can I make a transfer through Citi Mobile without adding a payee?

With Citi Mobile you can make transfers to the payees that have already been added and activated. You can add a payee in Citibank Online or through 24-hour CitiPhone Banking. You’ll need to activate your new payee by calling 24-hour CitiPhone Banking at:

(495) 775-75-75 in Moscow;
(812) 336-75-75 in St. Petersburg, or
8 (800) 700-38-38 elsewhere in Russia

How safe is to use Citi Mobile?

Citi Mobile uses modern effective technologies designed to protect your information while you are working online. All information is transmitted via a secure SSL-channel and is safely encrypted. Citi Mobile also has additional safety features such as automatic logout if you remain inactive for more than five minutes.

What else do I need to do to protect myself from fraud?

Online banking is convenient and safe as long as you take a number of simple precautions. Here are some simple steps you can take to protect yourself:

  • If you have any doubts about the authenticity of the website, never provide any information requested from you.
  • Never respond to an email asking for your personal information. Remember, Citibank will never ask for your personal information (user ID and password, PIN, account number, identification number, passport number) in an email.
  • Make sure that the flag in your mobile device settings allowing to automatically fill out the User ID and Password entry form is turned off.
  • Clear the cache memory of your mobile phone or communicator after each Citi Mobile session.

What do I do if Citi Mobile pages are incorrectly displayed on my mobile phone?

If Citi Mobile pages are incorrectly displayed on your mobile device, you need to report this to Citibank through Citibank Online, 24-hour CitiPhone Banking, a Citibank branch, or via email to help.ru@citi.com. For a quick solution, please describe the situation providing as many details as possible — the manufacturer and model of your phone, the name of your Internet browser, the date and time of error. If possible, please attach a photo of the incorrect Citi Mobile page.

Other questions concerning Citi Mobile

If you still have unanswered questions concerning mobile banking, do not hesitate to ask us, but first check out other sections for more information: