What is Citi Mobile® Token?
Citi Mobile® Token is an alternative to one-time passwords in SMS messages,
which works even if you have no mobile signal. You can only activate this feature on
the Citi Mobile® app. To activate Citi Mobile® Token, you need to create a six-digit
What are the advantages of using Citi Mobile® Token and the unlock code?
- No need to wait for a one-time password sent to you in an SMS message—use your
unlock code in the Citi Mobile® app to authorize protected functions.
- Your using the Citi Mobile® app is even more secure, because you create the
- Get one-time codes generated by Citi Mobile® Token and use them to authenticate
Citibank® Online transactions.
- Citi Mobile® Token on the app’s sign-on page works even if you have no mobile
How do I activate Citi Mobile® Token?
- Access the Citi Mobile® app.
- Choose “Manage Citi Mobile® Token” under “Profile and Settings”.
- Create your six-digit unlock code; by doing so you activate Citi Mobile®
Use the unlock code in the Citi Mobile® app instead of one-time passwords in SMS
messages and to access Citi Mobile® Token.
Why do I need to create a six-digit unlock code?
This unique code is created by and known to you alone, which guarantees that only you
have access to Citi Mobile® Token. Please memorize your unlock code and do not
disclose it to anyone.
I forgot my six-digit unlock code.
You can create your new unlock code using the Citi Mobile® app, at any time. You do
not need your old code for this.
Choose “Manage Citi Mobile® Token” under “Profile and Settings”->”Reset Unlock
Can I use Citi Mobile® Token without installing the Citi Mobile® app?
No, you cannot use this feature without installing the app.
Can I continue using one-time passwords in SMS messages after I have activated
Citi Mobile® Token?
Yes, you can switch to one-time passwords in SMS messages, at any time. However,
please note that some Citi Mobile® functions will only be available if Citi Mobile®
Token is activated:
- adding payees,
- transferring funds to a Citibank or non-Citibank account in Russia without
adding the payee.
Using the code is quick and easy, and you do not have to wait for the SMS
Why do I not see the SMS password option in the Citi Mobile® app after Citi
Mobile® Token has been activated?
Once you have activated Citi Mobile® Token and created your unlock code, this
functionality becomes the primary one for transaction authorization purposes. The
SMS password option will only become available in the event of unsuccessful
authorization with the use of the unlock code.
I lost my phone. How do I deactivate Citi Mobile® Token on my old device?
You can do this in three ways:
- Through Citibank® Online: in the main menu, choose “My Profile” -> “Deactivate
Citi Mobile® Token”;
- Activate Citi Mobile® Token on your new device. This will automatically
deactivate Citi Mobile® Token on the old device;
- Call CitiPhone®.
I have a new phone. How do I activate Citi Mobile® Token on the new device?
Activate Citi Mobile® Token on the new device. This will automatically deactivate
Citi Mobile® Token on the old device:
Step 1: Access the Citi Mobile® app.
Step 2: Go to “Settings” and choose “Manage Citi Mobile® Token”.
Step 3: Create your six-digit unlock code.
You have successfully activated Citi Mobile® Token!
Can I use Citi Mobile® Token and the unlock code on two mobile devices
No, you cannot. For security reasons, the feature only works on the device it was
activated on. If you activate Citi Mobile® Token on a new device, this will
automatically deactivate it on the old device.
I entered a wrong unlock code three or more times. What should I do?
Your unlock code will be blocked after three unsuccessful attempts. Your access to
Citibank® Online and Citi Mobile® will be blocked also. To unblock, use the password
change feature available on the Citi Mobile®/Citibank® Online sign-on page.