News

Changes to the CitiOne Tariffs to Be Effective from April 1, 2019

March 15, 2019

Dear Customers,

Please note that our CitiOne® Tariffs will change with effect from April 1, 2019.

Read more

 

Changes to the Credit Card Terms and Conditions for Consumers

March 12, 2019

Dear Customers,

Please note that our Credit Card Terms and Conditions for Consumers will change with effect from March 13, 2019.

The new version of the Credit Card Terms and Conditions is available here.

Sincerely,

AO Citibank

 

Changes to the Consumer Banking Terms and Conditions.

March 1, 2019

Dear Customers,

Please note that our Consumer Banking Terms and Conditions will change with effect from April 1, 2019.

In the Consumer Banking Terms and Conditions, changes will affect the section “Payment of Fees”. The new version is available here.

Thank you for banking with Citibank!

Sincerely,

AO Citibank

 

Our branches «Na Bolshoy Nikitskoy», «Na Krasnoy Presne» and «Bolshoy Prospekt» are closing.

February 26, 2019

Dear Customers,

Our branches «Na Bolshoy Nikitskoy», «Na Krasnoy Presne» and «Bolshoy Prospekt» will discontinue their operations, including ATM services, as of 2 p.m. MSK on March 15, 2019.

You are welcome to use Citi Mobile at www.citibank.ru/download to locate your nearest branch, ATM or Eleksnet terminal. Most banking services are available to you online using Citibank Online or Citi Mobile. Learn more at www.citibank.ru/24_en.

 

Card-to-Card Transfers via Citi Mobile

February 5, 2019

Dear Customers,

We are excited to share that we have introduced an important new feature in Citi Mobile® and Citibank® Online ─ Card to card transfers!

Make RUB transfers to non-Citibank accounts in Russia from your current or savings account! It's easy: sign on to Citi Mobile and choose a transfer “Card to card” under “Payments & Transfers”. Enter the card number and the transfer amount, and that’s it! The money will be received instantly at the other end.*

A per transaction limit of RUB 15,000 applies.

For details of applicable charges and limits, please see our Tariffs below.

CitiOne® and Citibank® Bank Service Packages.

Citigold® and CPC® Bank Service Packages.


Not a Citi Mobile user yet?

Download the app now or visit www.mobile.citibank.ru.

Sincerely,

AO Citibank

*Usually instantly, but may take up to five business days.

 

Card-to-Card Transfers in Citibank® Online

January 28, 2019

Dear Customers,

We are excited to share that Citibank® Online has started offering transfers using payees’ card numbers. You can now make RUB transfers to non-Citibank accounts in Russia from your current or savings account.

To make such a transfer, choose “Card to card” under “Payments & Transfers”. A per transaction limit of RUB 15,000 applies.

For details of applicable charges and limits, please see our Tariffs below.

CitiOne® and Citibank® Bank Service Packages.

Citigold® and CPC® Bank Service Packages.


Sincerely,

AO Citibank

 

Changes to the Tariffs (CitiOne® and Citibank® bank service packages)

January 24, 2019

Dear Customers,

In our news release of December 25, 2018, titled «Changes to the Consumer Banking Terms and Conditions and the Tariffs (CitiOne® and Citibank® bank service packages)», there was a mistake in the section «Funds Transfers and Payments» of the then attached CitiOne and Citibank Bank Service Packages Tariffs.

The correct fee amount for outgoing card-to-card RUB transfers to other banks in Russia through Citibank® Online for CitiOne Plus/Professional is RUB 50 + 0.75% of the transaction amount.

The correct version of the Tariffs taking effect on January 26, 2019, is available here.

We apologize for the inconvenience this may have caused.

Sincerely,

AO Citibank

 

Press release

January 24, 2019

Citibank continues the transformation of its consumer clients service model and long-term strategy implementation in Russia

Moscow — In 2019, Citibank continues the transformation of its consumer client service model. The main target of this transformation is digitization — implementation of high-end digital technologies to improve customer experience and enhancement of customer interaction through partnerships with leading companies in different industries.

Citibank has been registering a constant decline in overall number of branch visits and transaction volume since 2014. At the same time the volume of clients` transactions in digital channels is steadily growing: today 93% of Citibank clients use digital channels, 96% of total transactions and 99% of total payments are done online, 83% of deposits are opened through mobile or online application and 97% of FX transactions are performed via remote channels, including 50% through mobile or online application.

The number of mobile application users has grown by 14% in 2018 while number of clients using only mobile application has grown by 30%. At the same time the volume of CitiPhone calls decreased by 16% during last year.

«Russia is a key country of presence for Citi where we have been successfully operating for the past 25 years. We are committed to the Russian market; Citibank is one of the leading banks in the country with successful and diversified business model. We continue to transform our consumer clients` service model and evolve our consumer business following a strategy based on our customers’ needs and global and local trends», — says Maria Ivanova, the President of AO Citibank.

As a part of this transformation, Citibank renovated number of its branches and opened new ones in Moscow and Saint Petersburg over the last few years. In 2019, Komsomolskaya branch will be opened in Moscow after renovation. During the course of 2019, Citibank scheduled to optimize few of its branches: in the first quarter of the year branches — Bolshaya NIkitskaya and Krasnaya Presnya in Moscow as well as Bolshoy Prospekt in Saint Petersburg will be closed. In the fourth quarter branches — Marksistskaya, Ostozhenka, Aviapark, Leninskiy and Metropolis will be closed in Moscow. At the end of 2019, Citibank will initiate a process of opening a new hub for clients of all segments.

«Our main goal is to interact with clients through digital channels at every stage, — commented Michael Berner, Member of the Board, Consumer Business Head of AO Citibank. — In order to make the digitization of our business more comfortable for our clients, we will continue to develop our digital capabilities in the services most relevant for our clients, to extend the portfolio of our products available in the remote channels and to offer new formats developed in partnerships with leading companies in different industries and staying in our clients ecosystems».

In 2019, Citibank will launch a new version of Citi Mobile application. The updated release which has been developed by international experts will be launched at several markets of Citi`s presence.

 

More Opportunities for Your Select Points!

January 22, 2019

Dear Customers,

We are happy to share the changes we will make to our Citi Select Program from January 24, 2019.

"Pay with Select Points” service will feature a new redemption category, “Supermarkets”, and see a change in the redemption rate for the “Taxi” category.

We are also changing the redemption rate in the categories “Travel”, “Restaurants”, “Movie Theaters”, “M.Video”, “Filling Stations” and “Gett”, available as part of our CASH BACK Pro service.

Details of the Citi Select Program are available at www.citiselect.ru.

Sincerely,

AO Citibank