News

Changes to terms and conditions for Citi credit cards program for business use

October 05, 2021

Dear Customers,

Please note that the Terms and conditions for Citi credit cards program for business use (further – the Terms) will change with effect from November 10, 2021.

The changes will affect the following paragraphs of the Terms: 1.3, 2.1, 2.8, 3.14, 4.5, 5.1, 9.1, 13.1, 13.2 и 13.4.

The new version of the Terms is available here.

Thank you for banking with Citibank.

Sincerely,
AO Citibank

 

Spend More to Earn More!

October 1, 2021

Dear Customers,

We are excited to announce the launch of another promotion for Citibank Mastercard® debit cardholders: “Spend More to Earn More!”. Meet the minimum spending requirement and get up to 2% back in your account!

To participate, register for the promotion in any one of the following ways:
1) through the Citi Mobile® app;
2) by texting “61” to the short number 2582;

Sincerely,
AO Citibank

* A percentage of purchases paid back to the cardholder.

 

More Miles Every Month!

October 1, 2021

Dear Clients,

You can earn 20% to 100% extra miles every month. To participate, pay for purchases with your Miles & More credit card for an individual threshold amount or more from October 1 to February 28, 2022.

The promotion rules, the terms and procedure for receiving the reward can be found here.

Sincerely,
AO Citibank

 

September 28, 2021

Dear clients, we would like to inform you on the mistake in the campaign terms, published September 24, 2021 in the news. Please find correct version below. We apologize for any inconvenience caused.

 

Up to RUB 15,000 Cashback on Everything at World Class

September 28, 2021

Dear Customers,

We are excited to announce the launch of our promotion “A Generous Cashback at World Class” from October 1, 2021 enabling Citi Prestige®, Citibank World Elite Mastercard® and Miles & More World Elite Mastercard cards holders to earn a 10% cashback on purchases at World Class™ until December 31, 2021.

- No need to register!
- Cashback will be paid on any purchases at World Class fitness clubs.
- Cashback will be capped at RUB 15,000 for Citi Prestige card holders and at RUB 5,000 for Citibank World Elite Mastercard and Miles & More World Elite Mastercard cards holders.

Terms and Conditions: www.citibank.ru/l/wc.

Have a pleasant purchasing experience!

AO Citibank

 

Up to RUB 15,000 Cashback on Everything at World Class

September 24, 2021

Dear Customers,

We are excited to announce the launch of our promotion “A Generous Cashback at World Class” from October 10, 2021 enabling Citi Prestige®, Citibank World Elite Mastercard® and Miles & More World Elite Mastercard cards holders to earn a 10% cashback on purchases at World Class™ until December 31, 2021.

- No need to register!
- Cashback will be paid on any purchases at World Class fitness clubs.
- Cashback will be capped at RUB 15,000 for Citi Prestige card holders and at RUB 5,000 for

Citibank World Elite Mastercard and Miles & More World Elite Mastercard cards holders.

Terms and Conditions: www.citibank.ru/l/wc.

Have a pleasant purchasing experience!

AO Citibank

 

Changes to the Consumer Banking Terms and Conditions

September 03, 2021

Dear Customers,

Please note that our Consumer Banking Terms and Conditions will change with effect from October 4, 2021.

The changes will affect section 6 («Bank Card»).

The new version of the Consumer Banking Terms and Conditions is available here.

Thank you for banking with Citibank.

Sincerely,
AO Citibank

 

Ice cream at our expense – for Citibank credit card holders!

July 14, 2021

Dear clients,

What is summer without ice cream? We invite you to take part in a joint action with our partner McDonald’s. The rules are simple, the reward is pleasant — a promo code for 6 servings of caramel ice cream! Hurry up, the number of promo codes is limited!

How to get a promo code:

1. Register for the promo campaign: send SMS «summer» to number 2582 or fill in a short form on the website;

2. From July 15 to August 15, 2021, pay with your Citi credit card for purchases in any stores for a total amount of RUB 1,500 or more;

3. We will send you a promo code by SMS. You only need to activate it in the McDonald’s application no later than September 15, 2021 and you can go for ice cream!

Here are the full rules of the promo campaign.

AO Citibank

 

Changes to the Consumer Banking Terms and Conditions

July 2, 2021

Please note that our Consumer Banking Terms and Conditions will change with effect from August 02, 2021

The changes will affect the section 11 (Chat).

The new version of the Consumer Banking Terms and Conditions is available here. The current version of the Consumer Banking Terms and Conditions is available at www.citibank.ru and www.citigold.ru.

Sincerely,

AO Citibank

 

LoungeKey to Replace Priority Pass

July 2, 2021

Dear Customers,

The Priority Pass™ program enabled for your World Elite Mastercard® and Miles & More World Elite credit cards will be discontinued as of August 1, 2021

We have already enabled LoungeKey™ on your card instead. To use it, all you need to do is quote “LoungeKey” at the lounge reception and present your Citibank card. The number of passes and the rules of using the lounge access program will remain the same as set out in your tariff.

When your current credit card expires, we will automatically issue for you a new card with the LoungeKey logo on its back.

LoungeKey membership is synced with your Citi credit card, and you will no longer have to carry a separate piece of plastic to access airport lounges. Present your valid credit card at the lounge reception and relax pre-flight.

Learn more about LoungeKey.

Sincerely,
AO Citibank

Citigold and Citigold Private Client: Cashback, New Privileges, and Other Changes to the Banking Package

June 30, 2021

Dear Customers,

July 6, 2021, will usher in big changes for Citigold® and Citigold Private Client®:

Cashback on Purchases
All purchases with your debit cards will now be earning you a cashback reward:
2% if you spend less than RUB 100,000 in a statement period*;
3% if you spend at least RUB 100,000 in a statement period.

Your cashback reward will be in the form of points. Citigold customers can earn up to 30,000 points in a statement period. Citigold Private Client customers can earn up to 60,000 points in a statement period. 1 point = RUB 1.

You can check your points balance using Citibank® Online, the Citi Mobile® App, or your monthly account statements. You can redeem your points for rubles in Citibank Online under «Rewards» in a multiple of 1,000 points. Your points will be valid for 12 months from the date they are earned.

Important: Cashback points will be credited to your rewards account on the statement date subject to you maintaining an average monthly relationship balance of at least RUB 6,000,000 in the preceding month.

The Cashback on Debit Cards Loyalty Program Rules and Conditions are available here.

A New Privilege: 50% of Your Taxi Fare on Us

In addition to airport transfers, we will now be refunding you 50% of the cost of any taxi rides worldwide, regardless of their destination or duration.

Your cashback will be capped at RUB 6,000 per month if you are a Citigold customer or RUB 10,000 per month if you are a Citigold Private Client customer.

Important: The reward will be paid into your RUB current account in the month following that in which you pay for your ride, subject to you maintaining an average monthly relationship balance of at least RUB 6,000,000 if you are a Citigold customer or RUB 60,000,000 if you are a Citigold Private Client customer, in the month preceding that in which you pay for your ride.

Details of the new privilege are available here.

Fee-Free Foreign Currency Transfers

Citigold and Citigold Private Client customers will now be able to send up to six foreign currency transfers per month through any banking channel without being charged our transaction fee.

Citigold Private Client customers maintaining their average monthly relationship balances at or above RUB 60,000,000 will be able to send unlimited foreign currency transfers through Citibank Online without being charged our transaction fee, as before.

Concierge Service

Concierge Service will be discontinued as of August 1, 2021. All requests received before that date will be processed as usual.

A full version of your new tariffs is available here.

AO Citibank

* The period between your statement dates. The statement period’s opening and closing dates are shown on your account statement for the previous period available through the Citi Mobile App or Citibank Online. If your statement date falls on a weekend or holiday, the statement will be generated on the next business day.

 

Changes to the Debit Card Tariffs

Dear CitiOne, CitiOne Plus, CitiOne Plus Aeroflot, Citi Priority and Citi Priority Aeroflot cardholders, Your debit card tariffs will change effective July 6, 2021. The changes are summarized below.

CitiOne and Specialist

— Your relationship fee will now be ₽ 0 with no conditions attached.

— Your fee for external account-to-account RUB transfers through the Citi Mobile app will be lowered from 0.75% to 0.5% and through Citibank Online from 1% to 0.75%.

— Subject to you meeting one of the following tariff conditions: an average monthly relationship balance of at least ₽ 300,000 or a card spend of at least ₽ 30,000 per month, or a salary of at least ₽ 80,000 per month, you will be charged no fee for cash withdrawal at non-Citibank ATMs, for in-branch emergency card reissue, and for depositing less than ₽ 45,000 at Citibank branch counters.

CitiOne Plus, Professional and CitiOne Plus Aeroflot

— Your relationship fee will now be ₽ 0 with no conditions attached.

— Citibank Alerting Service (SMS, e-mail and push notifications) will now incur a monthly fee of ₽ 89 regardless of you meeting the tariff conditions.*

— External account-to-account RUB transfers will incur a transaction fee of 0.5% for Citi Mobile transfers and 0.75% for Citibank Online transfers.*

Citi Priority, Expert, Guru and Citi Priority Aeroflot

— We are adding a new privilege: you will now be refunded 50% of the cost of any taxi rides but no more than ₽ 3,000 per month. All you have to do is maintain an average monthly relationship balance of at least ₽ 1,500,000.

— We are changing the terms of free lounge access*: you will now be eligible for four lounge passes per month subject to maintaining an average monthly relationship balance of at least ₽ 1,500,000. You will not be eligible for two free lounge passes per month if you fail to maintain the required average monthly relationship balance.

— Concierge Service will be discontinued as of July 6, 2021.

Details of your new tariffs are available here.

AO Citibank

* Not applicable to customers receiving salary payments in their Citibank accounts under the Agreement on the Transfer by the Company of Salaries, Fees, Compensations and Allowances to Employee Accounts.

 

Changes to the Cashback on Debit Cards Loyalty Program Rules and Conditions

Dear Customers, Your CitiOne cashback rules will be streamlined and changed effective July 6, 2021.

CitiOne Plus and Professional

You will now be unconditionally earning 1.5% in points (max. 3,000 points per month) on any purchases. 1 point = ₽ 1.

Citi Priority, Expert and Guru

You will now be earning 2% in points (max. 10,000 points per month) on any purchases without having to choose your preferred categories. 1 point = ₽ 1.

IMPORTANT: To be eligible for a cashback reward on your Citi Priority card, you need to meet one of the following tariff conditions in the preceding month:

• Spend at least ₽ 75,000 per month;

• Receive at least ₽ 250,000 in salary payments into your Citibank account per month;

• Maintain an average monthly relationship balance of at least ₽ 1,500,000.

You have until 02 August to redeem your accumulated points for rubles on your current terms. The new redemption rate will apply starting August 2, 2021. All points will be valid for one year, as before.

We have also updated the list of ineligible merchant categories.

The updated version of the Cashback on Debit Cards Loyalty Program Rules and Conditions is available here.

AO Citibank

* Not applicable to customers receiving salary payments in their Citibank accounts under the Agreement on the Transfer by the Company of Salaries, Fees, Compensations and Allowances to Employee Accounts.

 

A 7% Cashback on Foreign Currency Spend in June!

June 1, 2021

Dear Customers,

We are excited to announce the launch of another promotion for Citibank Debit Mastercard® card holders: «A 7% Cashback on Foreign Currency Spend in June». Pay for purchases in foreign currencies while travelling or online and get 7% back in your account! To participate, register for the promotion in any one of the following ways:

1) through the Citi Mobile® App;
2) by texting 11 to the short number 2582;
3) by completing a form on the Promotion’s landing page.

Sincerely,
AO Citibank

 

LoungeKey to Replace Priority Pass

May 31, 2021

Dear Customers,

The Priority PassTM program enabled for your Mastercard® debit cards with card numbers starting with 524620 will be discontinued as of August 1, 2021.

We have already enabled LoungeKey on your card instead. To use it, all you need to do is quote «LoungeKey» at the lounge reception and present your Citibank debit card. The number of passes and the rules of using the lounge access program will remain the same as set out in your tariff.

When your current debit card expires, we will automatically issue you a new card with the LoungeKey logo on its back.

LoungeKey membership is synced with your Citibank debit card, and you will no longer have to carry a separate piece of plastic to access airport lounges. The new debit card is based on the World Mastercard Black Edition platform, which means that you will be eligible for additional benefits from Mastercard.

Learn more about LoungeKey.

Sincerely,
AO Citibank

 

The Citi Express Service Is Now Available to Premium Credit Card Holders

May 14, 2021

Dear Customers,

Please note that our Citi Express Service has been available on Citi Prestige®, Citibank World Elite and Miles & More World Elite Citibank (Ultima) premium credit cards since May 14, 2021. This service allows you to use your credit card as a ticket for underground or on-road public transport in Moscow.

For more details, click here.

The Citi Prestige Tariffs are available here. The Citibank World Elite Tariffs are available here.

The Miles & More World Elite Citibank Tariffs are available here.

Thank you for banking with us.

AO Citibank

A 10% Cashback to Your Vacation!

April 30, 2021

Dear Customers,

We are excited to announce the launch of another promotion for Citibank Mastercard ® debit cardholders: «A 10% Cashback to Your Vacation!». Choose any one of the three categories: «Railway and Airline Tickets», «Hotels and Travel» or «Purchases in Foreign Currencies», and earn a 10% cashback on every purchase in that category. SMS registration is required. More details are available here.

Sincerely,
AO Citibank

Changes to the Consumer Banking Terms and Conditions

April 22, 2021

Dear Customers,

Please note that our Consumer Banking Terms and Conditions will change with effect from May 22, 2021.

The changes will affect sections 7 (Banking Transactions), 8 (Using the Bank Card to Pay for Goods and Services via Mobile Payment Applications), 16 (Verification, Monitoring and Recording), and 21 (Miscellaneous).

The new version of the Consumer Banking Terms and Conditions is available here.

Thank you for banking with Citibank.

Sincerely,
AO Citibank

Make Your Travel Experience More Rewarding with Citibank Credit Cards!

March 31, 2021

Dear Customers,

We offer you a great opportunity to earn yet more rewards on your Citibank credit cards between March 31 and May 31, 2021.

Travel-related spend both in and outside of Russia (payment for travel vouchers, hotels, tickets; spending at car rental agencies, gas stations, etc.) will earn you additional rewards.

Find out more through this link. And don’t forget to register for the promotion!

AO Citibank

Changes to the Citi Prestige 4th Night Free Program Terms and Conditions

March 25, 2021

Dear Customers,

Please note that the Terms and Conditions of the Program «The Fourth Night Is Free» will change with effect from March 25, 2021.

We have added provisions pertaining to cashback calculation (paragraph 6) and back-to-back reservations (paragraph 8).

The new version of the Terms and Conditions is available here.

Thank you for banking with us!

AO Citibank

We are excited to announce that our promotion «In a Cherry Mood with Citibank!» is extended

March 7, 2021

Dear Customers,

We are excited to announce that our promotion «In a Cherry Mood with Citibank!» is extended until March 28, which includes the time necessary for receiving the promo codes, and that you can get an additional promo code for adding your Citibank credit card to Apple Pay.

The terms and conditions of the promotion are available through this link.

Sincerely,
AO Citibank

Extra Bonuses on Foreign Currency Spend for Citibank Credit Card Holders

March 04, 2021

Dear Customers,

Earn more bonuses on your foreign currency spend! Register on our website between February 20, 2021, and May 31, 2022, spend foreign currencies with your credit card, meet your minimum spending requirement, and get extra bonuses on top of your regular ones!

More details are available through this link.

Enjoy your shopping!
AO Citibank

Cashback on Foreign Currency Spend

February 15, 2021

Dear Customers,

We are excited to announce the launch of our promotion “Cashback on Foreign Currency Spend” for Citibank Mastercard debit cardholders. Register for the promotion and earn cashback on your foreign currency spend until March 12, 2021.

Full terms and conditions are available at here.

Sincerely,
AO Citibank

In a Cherry Mood with Citibank!

February 2, 2021

Dear Customers,

We are excited to announce the launch of our promotion «In a Cherry Mood with Citibank!». Spend at least RUB 1,000 on purchases with your credit card and get a promo code for ten McDonald’s cherry pies!

The terms and conditions and other details of the promotion are available here.

Sincerely,
AO Citibank

More Opportunities to Pay with Citi Bonuses and Select Points

Dear holders of Citi Prestige®, Citi Select® and Citi Select-enabled World Elite Mastercard® credit cards,

We are excited to share that you now have more opportunities to pay for purchases with your Citi Bonuses or Select Points.

Citi Prestige card holders can pay with Citi Bonuses in the “Supermarkets”, “Taxi”, “Transport” and “Services” categories, whereas Citi Select and Citi Select-enabled World Elite Mastercard card holders can pay with Select Points in the “Transport” and “Services” categories.

It is easy: you pay for a purchase with your credit card as usual and then receive an SMS message from Citibank inviting you to apply Citi Bonuses/Select Points towards your purchase.

Please note that there are limitations on the minimum and maximum purchase amounts payable with Citi Bonuses/Select Points.

The Citi Prestige terms and conditions are available here. The Citi Select terms and conditions are available here.

We work for you.

AO Citibank

 

We Now Offer Seven More Currencies!

January 26, 2021

Dear Customers,

We added seven new currencies to the existing ten so that you could take care of your banking needs wherever you are in the world.

Use your accounts in any of these 17 currencies in any way you choose—hold your balances, make purchases, withdraw cash* or send transfers**.

Existing currencies New currencies
Russian rouble Canadian dollar
United States dollar Czech koruna
Euro Danish krone
British pound Norwegian krone
Swiss franc Swedish krona
Japanese yen Polish zloty
Australian dollar Hong Kong dollar
New Zealand dollar
Singapore dollar
South African rand

Your accounts in the new currencies will also work with Citi Global Wallet, which is available to Mastercard holders.

Give it a try now

 

Sincerely,
AO Citibank

* Cash will be dispensed in the currencies available in the ATM. If the withdrawal currency differs from the account currency, the withdrawal will involve currency conversion.

** Except for Hong Kong dollar transfers. We will inform you once this option is available.

 

Redeem Select Points/bonuses for Yandex.Eda and Utkonos ONLINE Promo Codes!

January 15, 2021

Dear Customers,

You can now redeem Select Points/Citi Bonuses earned on your Citi Select®, Citi Select Premium, Citibank World Elite Mastercard® or Citi Prestige ® credit cards for Yandex.Eda and Utkonos ONLINE promo codes.

Find out more here.

AO Citibank