• Your security
Priority Pass

Travel Privileges

You can enjoy special privileges subject to your meeting the average monthly relationship balance requirement 1.

Request a callback
Business lounges at major international airports2

Program Mastercard Airport Experiences from LoungeKey2 give access to airport lounges in over 500 cities across the world (a full list) and to exclusive dining, spa, retail and duty-free shopping offers.

On arrival at the lounge, quote ‘LoungeKey’ to the reception staff and present your Citigold World Elite Mastercard® debit card.

Please note that an authorization hold of US$ 1 is required for card validation.
After validation is completed, the hold falls off usually within ten business days.

Lounge access is free for you and two of your guests (subject to meeting the minimum balance requirements set out in the Tariffs), but for your third and subsequent guests, one of your accounts will be charged the equivalent of US$ 30 per guest.

Mobile app

Download the Mastercard Airport Experiences mobile app to appreciate the benefits of the program and to take advantage of the exclusive dining, spa, retail and duty-free shopping offers.

Register on the app using your Citigold Mastercard.
Locate an airport lounge.
Show your QR code at the reception.
Relax and enjoy yourself!
Register on the app using your Citigold Mastercard.
Find discounts and offers available at this particular airport.
Select an offer; the app will generate a voucher with your QR code
Show your QR code to get a discount or special offer.
Pay with the card registered on the app.
Additional costs
Airport lounge access is available to Citigold customers and their supplementary cardholders subject to meeting the average monthly relationship balance requirement.

If the average monthly relationship balance in the month preceding that in which the privilege is used was lower than the minimum required by the Tariffs, your account will be charged the access fee for the amount equivalent of US$ 30.

The charge will be made in the month following that in which a lounge is visited.

Travel insurance

An annual certificate of insurance for you, your children and Citigold/Citigold Private Client supplementary cardholders.3, 7

You can get your certificate of insurance in any of the following ways:
  • at any Citibank branch,
  • by calling Allianz Global Assistance on +7(495)783-30-56, +7(495)783-30-57.
What’s covered:
medical and medical transportation expenses, including injuries incurred during mountain skiing, snowboarding, water skiing, yachting, kiting, horse riding, etc.;
cancellation, curtailment, delayed departure, missed departure, missed connection;
lost baggage, delayed baggage, lost or delayed baggage assistance
car hire excess insurance;
and other risks.
For Citigold:

Total cover limit: US$ 500,000 for you and US$ 50,000 for your children aged up to 18 years or up to 23 years if full-time higher education students.

For Citigold Private Client:

Total cover limit: US$ 1,000,000 for you, US$ 100,000 for your lawful spouse, and US$ 100,000 for your children aged up to 18 years or up to 23 years if full-time higher education students.

  • The insurance covers the first 90 days of each trip. An unlimited number of trips per year.
  • Coverage territory: worldwide, including Russia (within 100 km of residential/registered address).
  • Maximum eligibility age: 84 years.
  • No deductible — all costs will be covered by the insurer.
Travel Insurance Guides for Citigold and Citigold Private Client customers.
Chauffeur-driven airport transfer service

Your comfort and safety will be entrusted to Wheely, a personal chauffeur service with a fleet of new luxury and executive cars driven by smartly dressed chauffeurs. Wheely is available in Moscow, St. Petersburg, Yekaterinburg, Krasnodar, Perm, Kazan, Sochi, London (UK) and Paris (France).

Download and install the Wheely app.
Add your Citigold / Citigold Private Client debit card, and automatically get your free airport transfers.
Request a driver using your Wheely app (the preferred payment method is your Citigold / Citigold Private Client debit card).
Available service classes

For Citigold customers: four (4) airport transfers

Service levels: Business, XL, Kids

For Citigold Private Client customers: ten (10) airport transfers

All service levels, except Designated Driver


Extra costs

Citibank will cover a fixed airport transfer fare as per Wheely’s fare schedule. If your airport transfer fare is higher than the fixed fare, the difference will be charged to your card. Here are the reasons why your airport transfer fare can be higher than the fixed fare:

  • Using toll roads;
  • Exceeding the free of charge waiting time (60 minutes);
  • Waiting at an airport with a name board (if you enter your flight number in the comments box when making your booking);
  • Going beyond the official city boundaries (please refer to the Wheely website for the official city boundaries);
  • Making extra stops.
Boingo Wi-Fi — Unlimited Internet Access Across the World*

Boingo offers Citigold World Elite Mastercard® cardholders access7 to over a million Wi-Fi hotspots throughout the world on up to four devices at absolutely no charge.

The service is available in hotels, restaurants, shopping malls, and even in flights. For Mastercard holders only.

Create your account and register your Citigold Mastercard debit card at http://mastercard.boingo.com.
In order to access the internet on your smartphone or tablet, download the Boingo Wi-Finder mobile app.
Log in to the app with the user ID and password you set up at registration.
Locate and connect to the available Wi-Fi network nearby.

In order to access the internet on your laptop, log in mastercard.boingo.com to see a list of available Wi-Fi networks.

*Boingo Wi-Fi is offered by Boingo Wireless, Inc.

Citigold Home Connect*

While abroad, you can call Citigold CitiPhone back in Russia using local telephone services and not paying for an international call.

  • To do this, you need to have a local SIM card or call from a local landline number.
  • For a call from the USA, please dial: 1-800-2484-2633; after three beep sounds, press «7».
  • For a call from other countries, please dial: international call prefix-800-2484-2633, after three beep sounds, press «7».

Example: To call from Germany, please dial: 00 (international call prefix in Germany)-800-2484-2633; after three beep sounds, press «7».

Please make sure this service is available in the country you are visiting: A list of countries and country codes
Or you can always call Citigold CitiPhone: +7 (495) 775-77-77 in Moscow, +7 (812) 336-38-38 in St.Petersburg, 8 (800) 700-91-91 elsewhere in Russia.

Concierge

Aspire Lifestyles Concierge is your personal assistant in all matters, available for all requests 24/7/365 anywhere in the world 5, 7.

Your Aspire Lifestyles Concierge has never been easier to access! Choose your preferred communication channel: instant messenger, phone or e-mail.

 

WhatsApp
Viber
Telephone
Email

 

 

Discounts and Privileges for any Occasion

 

Everything for Travel
From hotel booking to private jets.
Entertainment Arrangement
Dining reservations, access to premieres and private clubs.
Medical Assistance
Medical consultation, house call, hospitalization, medication delivery.
Business Services
Translation of documents, courier delivery.
Home Services
Electricians, plumbers, locksmiths, cleaners.
Children’s Concierge
Sports clubs, courses and schools both in and outside Russia; party planning.
Discounts and Privileges
From Aspire Lifestyles partners around the world.
And Much More
Lifestyle Concierges will fulfil almost any request you may have.

 

Legal and Tax Advice

The lawyers of the National Legal Service AMULEX will promptly advise you on the most complex tax and legal issues6.

1. Get your access code by contacting your Citigold Relationship Manager.

2. Activate it by sending an e-mail titled “Activation” to client_citi@amulex.ru. Please include the following personal information in the e-mail:

  • Certificate number
  • Name
  • Date of birth
  • E-mail address
  • Russian mobile number

Contact AMULEX in any convenient way:

  • By calling +7 800 551 73 81.
  • By e-mailing to client_citi@amulex.ru:
    • use the e-mail address you provided in your activation request
    • include the following information in the subject line: subject of request, access code, name.

Your Tax Assistant

Services available to you throughout the term of your Certificate
Available to Citigold
Available to Citigold Private Client
Oral legal and tax advice Monday to Friday, 9 am – 6 pm MSK
Unlimited
Unlimited
Document forms upon request
Unlimited
Unlimited
Preparation of a tax deduction form
One time
Two times (the service may also be available to a third party)
Completion of a tax return
One time
Two times (the service may also be available to a third party
Review of regulatory changes
One time
Two times
Term of your Certificate
One year
One year

Citigold applications are processed in accordance with Citibank’s standard practice. Please refer to the terms and conditions of the agreement and the tariffs.

Disclaimers
  • All Citigold privileges, other than E-Library, Boingo Wi-Fi and the Legal and tax support, are only available subject to the condition that the Average Monthly Relationship Balance in the calendar month preceding the month in which the privileges are used was equal to or greater than RUB 6,000,000 or equivalent. For the purpose of Citigold privileges, the Average Monthly Relationship Balance may include balances in the Customer’s accounts with AO Citibank and balances in the Customer’s accounts with AO Citibank’s affiliates as referred to in the Consumer Banking Terms and Conditions.

  • Ten lounge visits for Citigold customers and an unlimited number of lounge visits for Citigold Private Client customers in a calendar month. For a full list of cities, lounges and their locations, go to www.airport.mastercard.com or use the Mastercard Airport Experiences mobile app. The Customer authorizes Citibank to debit any of his/her Citibank accounts for a ruble amount equivalent to US$ 30.00 in favor of Mastercard Europe SA (198A, Chauss e de Tervuren, 1410 Waterloo, Belgium) if the Customer used the privilege “Free Access to Airport Lounges”, but had failed to maintain the required Average Monthly Relationship Balance in the calendar month preceding that in which the privilege was used. The Customer is allowed two accompanying guests free of charge. For the third and subsequent guests the Customer will be charged the equivalent of US $30 (in rubles or another currency) per person per visit.

  • The insurance is an offer of JSC IC Allianz (CBR licenses СИ No. 0290 and СЛ No. 0290 both dated November 10, 2014). Insured persons include Customers aged up to 84 years, Customers’ children aged up to 18 years or up to 23 years if full-time students, and Citigold Private Client Customers’ lawful spouses. The insurance commences on the first day of the month following that in which you first met the tariff conditions. For a full list of insured events, covers, exclusions, and the terms of use, please see our Citigold and Citigold Private Client Travel Insurance Guides at www.citigold.ru.

  • Four (4) airport transfers for Citigold customers (service levels: Business, XL, Kids) and ten (10) airport transfers for Citigold Private Client customers (all service levels, except Designated Driver) per year. The service is provided by OOO Wheely. Citibank will pay a fixed airport transfer fare as per Wheely’s fare schedule, which covers a non-stop ride from/to the airport to/from the city (please refer to the Wheely website for the official city boundaries). If your airport transfer fare is higher than the fixed fare, the difference will be charged to your card. The service is available to Citigold / Citigold Private Client customers and their supplementary cardholders. The Customer authorizes Citibank to debit any of his/her Citibank accounts for an amount no greater than the fare set out in the officially published Wheely fare scheduleWheely fare schedule if the Customer used the privilege “Transfer from/to airport” but had failed to maintain the required Average Monthly Relationship Balance in the calendar month preceding that in which the privilege was used.

  • The service is provided by Aspire EECA (129226, Moscow, Dokukina St., 16, bldg. 1)

  • Citigold Legal and tax support is available subject to maintaining a minimum Average Monthly Relationship Balance of RUB 6,000,000 or currency equivalent across your accounts, including those with International Personal Banking, or subject to maintaining a minimum Average Monthly Relationship Balance of RUB 20,000,000 or currency equivalent in the month preceding that in which the privilege is used. Legal assistance and informational support are provided by OOO National Legal Service (9, bldg. 1, office 36, Malyi Sukharevsky Per., Moscow, 127051). The services are available throughout the term of the Certificate (one year from the Certificate issue date).

  • The services are made available at the discretion of, and subject to the procedure set by, the service provider companies. AO Citibank, Citigroup Inc. and their affiliates accept no liability whatsoever for the offers of such companies, including in connection with the availability of any service. Service details are provided based on information received from the companies.