Program Mastercard Airport Experiences from LoungeKey2 give access to airport lounges in over 500 cities across the world () and to exclusive dining, spa, retail and duty-free shopping offers.
On arrival at the lounge, quote ‘LoungeKey’ to the reception staff and present your Citigold World Elite Mastercard® debit card.
Please note that an authorization hold of US$ 1 is required for card validation.
After validation is completed, the hold falls off usually within ten business days.
You can bring any number of guests with you every time you visit an airport lounge. Lounge access is free for you and two of your guests (subject to meeting the minimum balance requirements set out in the Tariffs), but for your third and subsequent guests, one of your accounts will be charged the equivalent of US$ 30 per guest.
If the average monthly relationship balance in the month preceding that in which the privilege is used was lower than the minimum required by the Tariffs, your account will be charged the access fee for the amount equivalent of US$ 30.
The charge will be made in the month following that in which a lounge is visited.
An annual certificate of insurance for you, your children and Citigold/Citigold Private Client supplementary cardholders.3, 7
- at any Citibank branch,
- by calling Allianz Global Assistance on +7(495)783-30-56, +7(495)783-30-57.
Total cover limit: US$ 500,000 for you and US$ 50,000 for your children aged up to 18 years or up to 23 years if full-time higher education students.
Total cover limit: US$ 1,000,000 for you, US$ 100,000 for your lawful spouse, and US$ 100,000 for your children aged up to 18 years or up to 23 years if full-time higher education students.
- The insurance covers the first 60 days of each trip in the case of customers who have been insured since June 1, 2018, and the first 90 days of each trip in the case of customers who have been insured since January 1, 2019. An unlimited number of trips per year.
- Coverage territory: worldwide, including Russia (within 100 km of residential/registered address).
- Maximum eligibility age: 84 years.
- No deductible — all costs will be covered by the insurer.
Citigold customers are entitled to four free transfers and ten free transfers for Citigold Private Client to or from an airport in a calendar year4.
Your comfort and safety will be entrusted to Wheely, a personal chauffeur service with a fleet of new luxury and executive cars without any taxi signage driven by smartly dressed chauffeurs. Wheely is available in Moscow, St. Petersburg, Yekaterinburg, Krasnodar, Perm, Kazan, Sochi, and London.
For Citigold customers:
Business, Kids, Plus
For Citigold Private Client customers:
Business, Kids, Plus, Luxe,
VIP (except in London)
Possible additional costs
he service is available to Citigold customers and their supplementary cardholders and provided free of charge subject to maintaining the required Average Monthly Relationship Balance1. If the Average Monthly Relationship Balance in the month preceding that in which the privilege is used was lower than the minimum required by the Tariffs, a standard Wheely fare will apply.
Regardless of your Average Monthly Relationship Balance, standard Wheely charges will apply and be debited to the card you added in the Wheely app in the following events:
- Exceeding the free of charge waiting time (30 minutes);
- Waiting at an airport with a name board (for this service, please enter your flight number in the comments box);
- Going beyond the official city boundaries (please refer to the for the official city boundaries);
- Using toll roads.
Boingo offers Citigold World Elite Mastercard® cardholders access7 to over a million Wi-Fi hotspots throughout the world on up to four devices at absolutely no charge.
The service is available in hotels, restaurants, shopping malls, and even in flights. For Mastercard holders only.
In order to access the internet on your laptop, log into see a list of available Wi-Fi networks.
*Boingo Wi-Fi is offered by Boingo Wireless, Inc.
While travelling abroad, you can call Citigold CitiPhone back in Russia using a dedicated toll-free number.
- For a call from the USA, please dial: 1-800-2484-2633; after three beep sounds, press «7».
- For a call from other countries, please dial: international call prefix-800-2484-2633, after three beep sounds, press «7».
Example: To call from Germany, please dial: 00 (international call prefix in Germany)-800-2484-2633; after three beep sounds, press «7».
International access codes are available here.
Or you can always call Citigold CitiPhone: +7 (495) 775-77-77 in Moscow, +7 (812) 336-38-38 in St.Petersburg, 8 (800) 700-91-91 elsewhere in Russia.
Concierge is available 24/7 5, 7.