Priority Pass

Travel Privileges

You can enjoy special privileges subject to your meeting the average monthly relationship balance requirement 1.

Business lounges at major international airports2
Mastercard Airport Experiences provided by LoungeKey2

Access to airport lounges in over 500 cities across the world (a full list) and to exclusive dining, spa, retail and duty-free shopping offers.

How to use it

On arrival at the lounge, quote ‘LoungeKey’ to the reception staff and present your Citigold World Elite Mastercard® debit card.

Please note that an authorization hold of US$ 1 is required for card validation. After validation is completed, the hold falls off usually within ten business days.

You can bring any number of guests with you every time you visit an airport lounge. Lounge access is free for you and two of your guests (subject to meeting the minimum balance requirements set out in the Tariffs), but for your third and subsequent guests, one of your accounts will be charged the equivalent of US$ 30 per guest.

If your Average Monthly Relationship Balance in the month preceding the month in which the privilege is used was lower than that required by the Tariffs, your account will be charged the equivalent of US$ 30 per person per visit.

Mobile app

Download the Mastercard Airport Experiences mobile app to appreciate the benefits of the program and to take advantage of the exclusive dining, spa, retail and duty-free shopping offers.

Download the mastercard airport experiences app
Register on the app using your Citigold Mastercard.
Locate an airport lounge.
Show your QR code at the reception.
Relax and enjoy yourself!
Register on the app using your Citigold Mastercard.
Find discounts and offers available at this particular airport.
Select an offer; the app will generate a voucher with your QR code.
Show your QR code to get a discount or special offer.
Pay with the card registered on the app.
Additional costs
Airport lounge access is available to Citigold Loyalty Card holders and their supplementary account holders subject to meeting the average monthly relationship balance requirement.

If the average monthly relationship balance in the month preceding that in which the privilege is used was lower than the minimum required by the Tariffs, your account will be charged the access fee for the amount equivalent of US$ 30.

You can bring any number of guests with you every time you visit an airport lounge using your Priority Pass card, but for your third and subsequent guests one of your accounts will be charged the equivalent of US$ 30 per guest. The charge will be made in the month following that in which a lounge is visited.

Travel Insurance

An annual certificate of insurance for you, your children and Citigold/Citigold Private Client supplementary cardholders.3, 7

For Citigold:

Total cover limit: US$ 500,000 for you and US$ 50,000 for your children aged up to 18 years or up to 23 years if full-time higher education students.

For Citigold Private Client:

Total cover limit: US$ 1,000,000 for you, US$ 100,000 for your lawful spouse, and US$ 100,000 for your children aged up to 18 years or up to 23 years if full-time higher education students.

  • Covers the first 60 days of each trip; unlimited trips per year.
  • Coverage territory: worldwide, including Russia (within 100 km of residential/registered address).
  • Maximum eligibility age: 84 years.
  • No deductible — all costs will be covered by the insurer.

You can get your certificate of insurance in any of the following ways:

  • at any Citibank branch,
  • by calling Allianz Global Assistance on +7(495)783-30-56, +7(495)783-30-57.
What’s covered:
medical and medical transportation expenses, including injuries incurred during mountain skiing, snowboarding, water skiing, yachting, kiting, horse riding, etc.;
cancellation, curtailment, delayed departure, missed departure, missed connection;
lost baggage, delayed baggage, lost or delayed baggage assistance;
car hire excess insurance;
and other risks.
Citigold and Citigold Private Client Travel Insurance Guide.
CHAUFFEUR-DRIVEN AIRPORT TRANSFER SERVICE

Citigold customers are entitled to two free transfers to or from an airport in a calendar year4.

Your comfort and safety will be entrusted to Wheely, a personal chauffeur service with a fleet of new luxury and executive cars without any taxi signage driven by smartly dressed chauffeurs.

Wheely is available in Moscow, St. Petersburg, Yekaterinburg, Krasnodar, Perm, Kazan, Sochi, and London.

How to book a ride
1
Download and install the Wheely app.
2
Add your Citigold debit card as the preferred payment method and automatically get two free transfers.
3
Request a driver using your Wheely app.
Available service classes

For Citigold customers:

Business, Kids, Plus

For Citigold Private Client customers:

Business, Kids, Plus, Luxe,
VIP (except in London)

Possible additional costs

The service is available to Citigold customers and their supplementary cardholders and provided free of charge subject to maintaining the required Average Monthly Relationship Balance1. If the Average Monthly Relationship Balance in the month preceding that in which the privilege is used was lower than the minimum required by the Tariffs, a standard Wheely fare will apply.

Regardless of your Average Monthly Relationship Balance, standard Wheely charges will apply and be debited to the card you added in the Wheely app in the following events:

  • Exceeding the free of charge waiting time (30 minutes);
  • Waiting at an airport with a name board (for this service, please enter your flight number in the comments box);
  • Going beyond the official city boundaries (please refer to the Wheely website for the official city boundaries);
  • Using toll roads.
Boingo Wi-Fi — Unlimited Internet Access Across the World*

Boingo offers Citigold World Elite Mastercard® cardholders access7 to over a million Wi-Fi hotspots throughout the world on up to four devices at absolutely no charge.

The service is available in hotels, restaurants, shopping malls, and even in flights. For Mastercard holders only.

How to use the service

Create your account and register your Citigold Mastercard debit card at mastercard.boingo.com.

In order to access the internet on your smartphone or tablet, download the Boingo Wi-Finder mobile app.

Log in to the app with the user ID and password you set up at registration.

Locate and connect to the available Wi-Fi network nearby.

In order to access the internet on your laptop, log in mastercard.boingo.com to see a list of available Wi-Fi networks.

*Boingo Wi-Fi is offered by Boingo Wireless, Inc.

Citigold Home Connect

While travelling abroad, you can call Citigold CitiPhone back in Russia using a dedicated toll-free number.

  • For a call from the USA, please dial: 1-800-2484-2633; after three beep sounds, press «7».
  • For a call from other countries, please dial: international call prefix-800-2484-2633, after three beep sounds, press «7».

Example: To call from Germany, please dial: 00 (international call prefix in Germany)-800-2484-2633; after three beep sounds, press «7».

International access codes are available here.
Or you can always call Citigold CitiPhone: +7 (495) 775-77-77 in Moscow, +7 (812) 336-38-38 in St.Petersburg, 8 (800) 700-91-91 elsewhere in Russia.

Concierge
Concierge is available 24/75, 7.

Concierge will help you with hotel and flight reservations around the world, restaurant bookings, gifts, tickets to the most interesting events, information about shops, services, etc.

To get in touch with Concierge, please call Citigold CitiPhone.

Legal Advice

Citigold customers can get legal advice from our partnering law firms 6, 7.

Citigold applications are processed in accordance with Citibank’s standard practice. Please refer to the terms and conditions of the agreement and the tariffs.

Disclaimers
  • All Citigold privileges, other than E-Library, Boingo Wi-Fi and the Legal Advice service, are only available subject to the condition that the Average Monthly Relationship Balance in the calendar month preceding the month in which the privileges are used was equal to or greater than RUB 4,000,000 or equivalent for those who became Citigold customers before January 1, 2018, or RUB 6,000,000 or equivalent for those who became Citigold customers on or after January 1, 2018. For the purpose of Citigold privileges, the Average Monthly Relationship Balance may include balances in the Customer’s accounts with AO Citibank and balances in the Customer’s accounts with AO Citibank’s affiliates as referred to in the Consumer Banking Terms and Conditions.

  • Ten lounge visits for Citigold customers and an unlimited number of lounge visits for Citigold Private Client customers in a calendar month. For a full list of cities, lounges and their locations, go to airport.mastercard.com, use the Mastercard Airport Experiences mobile app, contact your Relationship Manager or call +7 (495) 775-77-77 in Moscow, +7 (812) 336-38-38 in St. Petersburg or 8 (800) 700-91-91 elsewhere in Russia.

    • The Customer authorizes Citibank to debit any of his/her Citibank accounts for a ruble amount equivalent to US$ 30.00 in favor of Mastercard Europe SA (198A, Chaussée de Tervuren, 1410 Waterloo, Belgium) if the Customer used the privilege «Free Access to Airport Lounges» but had failed to maintain the required Average Monthly Relationship Balance in the calendar month preceding that in which the privilege was used.
  • The insurance is an offer of JSC IC Allianz (CBR licenses СИ No. 0290 and СЛ No. 0290 both dated November 10, 2014). Insured persons include Customers aged up to 84 years, Customers’ children aged up to 18 years or up to 23 years if full-time higher education students, and Citigold Private Client Customers’ lawful spouses. For a full list of insured events, covers, exclusions, and the terms of use, please see our Citigold and Citigold Private Client Travel Insurance Guide published on our website at www.citigold.ru.

  • Two transfers from/to airports in the cities of Wheely’s presence per year. A transfer means a ride from/to the airport to/from the city that does not include stops at any other destinations en route.

    The service is available to Citigold customers and their supplementary cardholders. The Customer authorizes Citibank to debit any of his/her Citibank accounts for an amount no greater than the fare set out in the officially published Wheely fare schedule if the Customer used the privilege «Transfer from/to airport» but had failed to maintain the required Average Monthly Relationship Balance in the calendar month preceding that in which the privilege was used.

  • The Citigold Concierge service is made available at the discretion of, and subject to the procedure set by, the service provider company. AO Citibank, Citigroup Inc. and their affiliates accept no liability whatsoever for the offers of such company, including in connection with the availability of any service. Service details are provided based on information received from the company.

  • The Legal Advice service is only available subject to the condition that the Average Monthly Relationship Balance in the calendar month preceding the month in which the privilege is used was equal to or greater than RUB 20,000,000 or its equivalent in other currencies. The services are made available at the discretion of, and subject to the procedure set by, the service provider company. AO Citibank, Citigroup Inc. and their affiliates accept no liability whatsoever for the offers of such company, including in connection with the availability of any service. Service details are provided based on information received from the company.

  • The services are made available at the discretion of, and subject to the procedure set by, the service provider companies. AO Citibank, Citigroup Inc. and their affiliates accept no liability whatsoever for the offers of such companies, including in connection with the availability of any service. Service details are provided based on information received from the companies.