Vacancies in Moscow

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Job profile:
  • Senior analyst for leading business analysis stream within local apps for Russia OneTech is required.
  • Candidate will need to lead team of analysts, drive processes development and implementation.
  • To work closely with all respective ICG and GCG Business and Ops departments.
  • To be responsible for setting up and leading business analysis group within local development unit.
  • To be responsible for in-sourcing applications expertize from existing software development vendors and business process knowledge from business/ops depts.
  • To be responsible for collecting and analysing business requirements using a range of techniques including but not limited to workshops, interviews, document analysis, use cases, task and workflow analysis;
  • Formulating and defining systems scope and objectives for complex, high-impact projects through in-depth evaluation of complex business processes, systems and industry standards;
  • Liaising with IT teams in order to ensure correct translation of requirement specifications into a technical solution;
  • To ensure proper anaysts group follows Citi processes and standarts.
Successful candidate's profile:
  • Senior level experience in a Business Analysis role.
  • Subject matter expert in at least one area of Business Analysis
  • Fluent English
  • Experience in banking industry and platforms
  • Strong customer focus and management of client expectations
  • Possess strong collaborating and/or influencing skills.
  • Strong relationship building skills.
  • Aptitude to team and work independently with minimal direction in a fast-paced, changing environment - excellent prioritization skills a must.
  • Ability to manage multiple tasks and meet assigned deadlines.
  • Excellent written and verbal communication skills.
  • Must be able to effectively communicate with management and employees across business units.
  • Advanced MS Office, Visio, PowerPoint, SharePoint, and reporting tools.
  • Experience with Use Case methodology preferred.

To get more details & apply for this Job please email CV with subject "Business Analysis Manager" marina.sidukova@citi.com .

Job profile:
  • To ensure that all customer queries and problems get resolved in the minimum possible time frame (to do online resolution, to log the query in the internal systems);
  • To ensure that all customer problem resolution indices are reported and highlighted;
  • To ensure that he / she is updated on all latest products, policy information;
  • To ensure that he / she uses the ISOK (system of knowledge) on an ongoing basis;
  • To convert opportunities of sales to enhance and strengthen customer relations;
  • To create interest in a product or service and complete a sale or agreement to see a sales representative;
  • To achieve sales targets set on monthly basis;
  • To ensure that customer info such as address and telephone numbers are up to date;
  • To meet customer expectations in a very highly service oriented competitive environment;
  • To analyze statistics of calls received/targets achieved and evaluate for improvement with the team leader;
  • To work in flexible schedule: shifts/night shifts;
  • To meet ABU targets on а monthly basis;
  • To comply with Citibank policies and regulations;
  • To increase the IVR utilization of the unit tying into all unit goals.
Successful candidate's profile
  • Advanced computer user (MS Office);
  • Good sales skills;
  • Excellent communication skills;
  • Decision making / problem solving skills;
  • Intermediate english.
Conditions
  • Shifts schedule, including night shifts;
  • Salary - wage plus incentive;
  • Trainings;
  • Medical insurance

To get more details & apply for this Job please email CV with subject "CitiPhone banker" irina.bukreeva@citi.com.