For consumer customers:

For our branch or ATM locations please visit Branches and ATMs section.

Please contact CitiPhone for all queries at

+7 (495) 775-75-75 in Moscow,

+7 (812) 336-75-75 in St.Petersburg,

  8 (800) 700-38-38 from other cities in Russia.

If you are an existing Citibank customer and would like to make a payment, send a complaint, request a document, dispute an operation, cancel a card, close an account, or access other services, use Citibank® Online.

If you are not a Citibank customer yet, you can send us your questions or comments using an internet form.

For fax messages, please use the number: +7 (495) 725-6700

For corporate customers:

We operate in three countries in the CIS Region:

Russia, Moscow

8-10, bld. 1, Gasheka St. 125047 Moscow

tel. +7 495 725-1000

fax. +7 495 725-6700

61A, Profsouznaya street, Moscow

Metro Station: Kaluzhskaya


Opening hours::

Monday - Friday 9:00 - 18:00


There is no cash office

15, bl.1, Bolshaya Nikitskaya Branch, Moscow

Metro Station:Arbatskaya


Cash service:

Monday - Friday 10:00 - 16:00


Cash operations ONLY

Russia, St. Petersburg

5 Italyanskaya St. 191011 St. Petersburg

tel. +7 812 718-3696

fax +7 812 718-3690

Ukraine, Kyiv

16G Dimitrova St. 03150 Kyiv

tel. +380 44 490-1000

fax. +380 44 490-1030

Kazakhstan, Almaty

Park Palace, building A, 41 Kazybek bi St. 050010 Almaty

tel. +7 727 2980-400

fax. +7 727 2980-399