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Dear customers,

You can use this section of our website to submit your transaction dispute documents, such as:

  • customer dispute form;
  • copies of supporting documents.

How long does it take to dispute a transaction? Under Russian Law, the timeframe is 30-60 days. In accordance with the card scheme rules, a case can take longer to investigate, which depends on the dispute reason and the card scheme. The investigation timeframes are the same for all banks

Please note that this section is NOT intended for any other types of requests/complaints.


For other requests, please use Citibank® Online or Citi Mobile®. Check out our step-by-step guides to discover how to make the most of online banking

In other sections of our website, you can:

You are welcome to use Citibank Online to share your valuable feedback on the customer experience we provide.

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