24 hours a day 7 days a week Citibank provides safety of your bank account and credit card by means of an Advanced Fraud Early Warning System. Therefore it is very important always to have a feedback from the bank and update contact information in time: we will be able to contact you for possible fraud attempts prevention and transactions confirmation operatively.
An alert SMS about a suspicious transaction will be sent from short code 9278. To confirm or reject the transaction, you will need to reply by sending us an SMS with number 1 or 2. If you are roaming internationally or using a foreign number, text your reply to +44 7860 041394. Your outgoing SMS to short code 9278 will be free / to +44 7860 041394 the cost will be according to cell operator tariffs. Sometimes, e.g. if you are traveling, it may be more convenient to text than to speak to your banker.
Pay attention, that to use this service, your phone number should not be blocking SMS from short numbers (codes).
Citi takes your financial security very seriously. Please be cautious of communications that request you to act immediately and request for sensitive data such as username, password, one-time PIN etc.
If you suspect you have received a fraudulent phishing communication, please contact CitiPhone or forward the communication as an attachment to firstname.lastname@example.org
For more information about phishing, click here.
Pay some time to find out the way Citibank protect your accounts and that You can improve this protection, using the simple rules:
Citibank currently offers 3 levels of security to help safeguard your financial information:
We make serious efforts for security maintenance and money resources safety when you use your account and plastic cards.