Bill payment
How to pay bills
One Bill

We offer you the convenience of paying for the services of more than 100 companies and organizations quickly and free of charge1.

You can also use Citibank Online® to check and pay traffic fines and taxes. For details, please refer to «Fines, Taxes, Penalties and Stamp Duties».

Use our online services such as Citibank Online® and Citi Mobile®!

Convenient

Pay bills at your convenience 24/7. You can pay your own bills and those of your family and relatives.

Beneficial

Pay from your RUB current or savings account, or from your credit card account2, without incurring additional fees and earn bonus points3.

Always on time

Your payment will be received instantly, in real time4.

You can set up future-dated payments or standing orders to avoid late fees5.

Find out what you can pay

Mobile
Telephony
Internet
Digital and satellite TV
Taxes, duties, fines, penalties
Utilities
Security systems
Payments for those behind the wheel

1 The single payment limit is RUB 15,000; the daily payment limit is RUB 600,000.

2 If payment is made with a credit card, the transaction will be processed as a regular purchase. No transaction fees are applied to such payments. Your payment will be credited in real time.

3 If payment is made with a Citibank cobrand card, bonus points will be earned as provided in the applicable cobrand card program rules.

4 Only if payment is made through the QIWI Bank payment system. Payments to Rostelecom, MGTS and utility providers may take up to three (3) business days to reach the destination account.

5 If a bill payment standing order falls due on a Sunday, your account will be debited and the payee’s account will be credited on Saturday.

Pay for 100-plus services online:

Add your payee in Citibank® Online

(the organization for whose services you

want to pay).

Pay the bill via any online channel:

Citibank Online or Citi Mobile®,

Print out your payment order immediately after you have completed payment in Citibank Online.

If you forgot to print out your payment order, you can request it using the “Write to Us” form on the “Service Center” page.

Other methods of payment

  • Citibank ATMs (make sure your card is active).
  • Interactive Voice Response System (IVR) /CitiPhone.

With us, you no longer need to worry about paying utility bills. Set up a One Bill standing instruction, and we will take care of your MosgorEIATS and MGTS bills!*

What is One Bill?

One Bill is our automatic bill payment service for ZHKU utilities and MGTS telephony in Moscow. Billed amounts will be automatically charged to your credit or debit card on a monthly basis.

Here is how it works:

You set up your One Bill standing

instruction (for ZHKU-Moscow.

and/or MGTS bills)

We find out the amount of your

ZHKU-Moscow/MGTS bill and

charge it to your Citibank

account/card.

If there are no sufficient funds in your account, your MGTS arrears may be carried forward to the next month and included in your next payment. However, this decision rests with MGTS.

Beneficial and convenient:

Bill payment will be free of charge and exactly on time.

We will text you a notification of the forthcoming bill payment two days in advance, and will inform you of the successful debit to your card account on the payment date.

You can pay utility bills of your family and relatives. You don’t have to be the owner of the property to do it. You just need to know the apartment number, personal account number, and phone number.**

How to set up One Bill?

1

Call 24-hour CitiPhone Banking.

or

Visit any Citibank branch

in Moscow.

Give us the required details:

2

phone number and apartment

number for MGTS bill payment.

payer code and whether there is

an insurance premium for ZHKU bill payment.

3

One Bill has been set up successfully!

From now on, we will take care of tracking and paying your bills.*** You can always check the

correctness of charges by contacting MosgorEIATS and/or MGTS.

1

Call 24-hour CitiPhone Banking.

OR

Visit any Citibank branch in Moscow.

2

Give us the required details:

phone number and apartment number for MGTS bill payment.

payer code and whether there is an insurance premium for ZHKU bill payment.

3

One Bill has been set up successfully!

From now on, we will take care of tracking and paying your bills.*** You can always check the correctness of charges by contacting MosgorEIATS and/or MGTS.

* One Bill only allows to pay MosgorEIATS (ZHKU-Moscow) utility bills.

** You need to know the following: for ZHKU-Moscow bill payment – personal account number and whether there is an insurance premium; for MGTS bill payment – phone number and apartment number.

*** To cancel or update your One Bill standing instruction, you need to call CitiPhone or visit any Citibank branch in Moscow. All details of automatic charges towards your bills are available by calling CitiPhone or visiting a Citibank branch in Moscow, and also appear on your monthly statements.

Activate your card online Free money transfer at Citibank Online

  • Please let us know whose bills you would like to pay online.

Thank you for your feedback!

We are working on expanding the payee list to make bill payments as convenient for you as possible.