Your statement is ready.
is your account and credit card statement available as a PDF file. It contains the same information as a paper statement.
You can get your eStatement in one of the following two ways:
Benefits of eStatements
Please note that once you are enrolled for our eStatement service, you will no longer be receiving paper statements. However, you can always obtain a paper statement for any period by pre-ordering it via Citibank Online"Service center — Write to us — Order document/send request", CitiPhone or Citibank branch.
How to enroll for eStatements?
It’s easy. Sign on to Citibank Online and go to "Products & Services" → "Enroll/Change/Cancel eStatement".
How can I find out that my eStatement is ready?
We’ll send you a text and/or e-mail notification when your statement is ready.
What is a credit card mini-statement?
It’s a message texted to your mobile phone containing details of your total outstanding balance, minimum payment, and due date.
If I enroll for eStatements, will I still be receiving paper statements in my Post of Russia mail?
No, you’ll only be receiving eStatements. If you need a stamped paper statement (e.g., for visa application), order it in Citibank Online under "Service Center" → "Write to Us". You can receive the statement in your Post of Russia mail or pick it up at a Citibank branch.
How can I change the e-mail address my eStatements/eStatement notifications are sent to?
You need to update your e-mail address in Citibank Online under "My Profile" → "Contact Information".
I’m a supplementary card holder. Can I receive eStatements?
No, only primary card holders receive electronic or paper statements.
I’ve subscribed to / unsubscribed from eStatements. When will I start receiving statements by e-mail / in my Post of Russia mail?
The changes will apply starting from your next statement date — credit card statements are generated monthly, and account statements are generated quarterly.
I forgot my password for secure e-mail attachments. What do I do?
Set up a new password for your e-statements in Citibank Online under "Products & Services" → "Enroll/Change/Cancel eStatement", and use it to open all your subsequent statements received as e-mail attachments. Your current statement can be downloaded via Citibank Online.
If you cannot find the answer you are looking for, ask your question via Citibank Online.